Case Manager

Job Title: Case Manager

Location: Fort Bliss, Texas

Facility Type: DHS/ICE Short-Term Detention Facility

Reports To: Lead Case Management Supervisor / Program Manager

Employment Type: Full-Time; 24/7/365 Rotating Shifts

Metris Global is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) dedicated to helping government identify and solve problems. Our concierge-minded team of special operations and interagency advisors provide professional services, full spectrum pre-deployment, and full mission profile (FMP) training exercises to achieve this mission. Our work has quietly saved lives and taxpayer dollars. If you are passionate about "Training Today's Warriors for Tomorrow's Threats", we would love you to join our Team.

Metris Global Values

• Work Ethic ' Passionate, motivated, proactive, attention to detail.
• Integrity ' Unquestionable level of sound morale and ethical principles.
• Professionalism ' Conduct oneself with the appearance, demeanor, humility, and competence.
• Loyalty ' Commitment to doing what is in our best interest as a company and to our clients.
• Accountability ' Humility, transparency, and responsibility.
• Innovation ' There is ALWAYS a 'better and more efficient way' to complete the mission.
  
  

Summary

The Case Manager is a non-law enforcement position that supports the humane, efficient, and lawful management of single adult detainees held at the DHS/ICE temporary detention facility at Fort Bliss. Case Managers are responsible for facilitating communication between detainees and the agency, supporting removal and court proceedings, assisting with detainee orientation, and maintaining accurate documentation of detainee status. This role ensures compliance with the ICE National Detention Standards 2019 (NDS 2019), DHS PREA (6 CFR Part 115), and applicable federal, state, and local laws.

Key Responsibilities

• Conduct detainee intake interviews, provide orientation on facility rules, legal rights, and available services.
• Maintain accurate case files for assigned detainees, ensuring timely updates to status and scheduled appearances.
• Coordinate with EOIR (Executive Office for Immigration Review) and DHS/ICE on court dates, documentation needs, and legal liaison.
• Assist detainees in submitting legal requests, grievances, and facilitating legal counsel access.
• Serve as point-of-contact for detainees seeking clarification on procedures, court processes, or case management support.
• Maintain complete and accurate logs, update databases, and file written reports per DHS standards.
• Identify and escalate cases requiring mental health, legal aid, consular support, or ICE field office action.
• Ensure case management activities align with ICE NDS 2019, PREA, and applicable DHS detention requirements.
• Other duties as assigned.
  
  

Requirements

• U.S. Citizen or Lawful Permanent Resident (subject to DHS screening criteria)
• Bachelor's degree in Criminal Justice, Social Work, Public Administration, or related field (may substitute experience for education)
• Minimum 1 year experience in case management, corrections, immigration, or social services preferred
• Must pass DHS/ICE background investigation (Standard Form 85P and ICE security vetting process)
• Strong written and verbal communication skills with ability to de-escalate tense conversations
• Proficiency in Microsoft Office, data entry, and ability to navigate case management systems
• English fluency required; Spanish fluency or interpretation experience preferred
• Must complete ICE facility orientation, PREA training, and confidentiality/data handling training
  
  

Position Conditions & Schedule

• Work hours generally follow standard business shifts with weekend or after-hours availability as needed.
• Position operates in a high-security federal detention environment.
• Role requires consistent coordination with legal, medical, ICE, and facility leadership teams.
• Must adhere to DHS Trusted Workforce 2.0 and ICE continuous vetting protocols.
  
  

Preferred Qualifications

• Prior experience working in an ICE facility or immigration detention setting.
• Familiarity with ICE case management tools and policies.
• Strong understanding of detainee rights, immigration procedures, and removal operations.
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Benefits

• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• STD/LTD Insurance
• Paid time off