Vice President, Digital Product Development - Enterprise Business Systems

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care.

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About The Role

The Vice President of Digital Product Dev Enterprise Business Systems reports to the Senior

Vice President, Chief Information Officer and is responsible for the strategic oversight and

direction of the design, development, release, and ongoing maintenance of technology

systems and services for enterprise financial, human capital management, supply chain,

revenue cycle, and facilities functions. This role encompasses the leadership of enterprise

resource planning systems, including but not limited to customer relationship

management, support for strategic planning, M&A, and legal across the Summa Health

and SummaCare System. The VP will work collaboratively with IT&S leaders and cross-

functional teams to ensure the delivery of enterprise business IT solutions that drive

innovation and differentiated IT strategy, improving the business value of IT. enhance user

satisfaction, patient engagement, and workforce engagement.

What You'll Do

• Financials
• Plans, prepares, implements and monitors area’s operational and capital budgets to ensure sound fiscal management consistent with the goals of Summa Health System.
• Hold application delivery teams accountable for optimizing the cost, risk, and value of applications throughout their life cycle
• Manages productivity within the department; minimum target is 100%; meets targets set in assigned area
• Managing & Leading People
• Provide leadership, vision, and direction to the clinical applications organization to ensure it will contribute to the organizational strategy
• Ensures a competent, technology-enabled workforce
• Manages performance and ensures 100% of all required performance appraisals are completed
• Manage application group personnel, developing their skills and capabilities to meet the needs of the organization, as well as building on existing recruiting capabilities to address new needs and skill gaps
• Ensures all staff members complete Mandatory Organizational Education (MOE) training annually
• Ensures all staff members adhere to established Service Excellence Standards
• Ensures excellent open communications within the department through regular staff meetings, preparation and distribution of minutes, and other means to keep the department informed on a timely basis
• Recruits, selects, orients, and evaluates department employees.
• Trains and counsels disciplines, and if necessary, recommends dismissal.
• Serves as a role model for building effective project teams that will share in the management of the plan, process, decision-making, achievements, and personal and professional growth for team members
• Service Excellence
• Identifies the direct and indirect customers served by assigned department, determining appropriate products and/or services based upon customers’ needs, measuring customers’ satisfaction and developing actions that continually improve services. Ensures staff and self follow Service Excellence Standards of Behavior, including standards for Appearance and Environment, Attitude and Courtesy, Communication, Teamwork, Customer Service, Confidentiality, Safety, and Etiquette.
• Define and enhance methodologies and practices for the application life cycle management in line with applicable polices/standards, best practices and practical experience of continuous improvement.
• Planning & Organizing
• Plans and organizes all activities under his/her control is an effective manner. Prepares departmental tactical and strategic plans as well as designing appropriate organizational structures for areas of responsibility.
• Organizes and delegates work in an effective manner, establishes appropriate time frames for completion of work, and provides the necessary leadership to ensure effective work results.
• Serves as the strategic liaison for health IT efforts, representing nursing and clinician needs.
• Creates a communications strategy and cross-organizational vision for nursing/clinical informatics in concert with the overall
• Understands the impact of regulatory changes and interprets them for internal and external constituents
• Develops the nursing/clinical informatics strategies related to health IT procurement, implementation, maintenance and optimization
• Combines knowledge of patient care, informatics concepts, and change management to effectively address the information and knowledge needs of healthcare professionals and patients to promote safe, effective, and efficient use of health IT in clinical settings
• Develops clinical systems strategies in collaboration with other senior nursing/clinical and medical informatics and operational leaders
• Acts as a change agent in the identification, development, planning, implementation, and value measurement of informatics strategies to support quality patient care and professional practice
• Develops and implements appropriate service delivery in collaboration with IT leadership in defining, delivering, and improving services for the enterprise and its customers
• Incorporates nursing research and evidence-based nursing knowledge into nursing informatics practice
• Maintains relationships with key business partners and other senior industry leaders to leverage best practices, evaluate emerging technologies, and distribute knowledge internally to inform plans and strategies
• Works with vendors to proactively strategize on the development and/or enhancement of clinical information system solutions to meet organizational business needs
• Works with clinical and IT leaders in evaluating the effectiveness of technologies and workflows that impact clinical users
• Collaborates with nurse leaders in planning and implementing program expansion and growth, including new business ventures, construction, and projects
• Assesses evolving patient care delivery models, hospital operations, human resource processes, healthcare finance and payment models impacting the continuum of care
• Promotes the advancement of clinical and business intelligence systems capable of reporting variables to evaluate patient outcomes, to support research, and operational improvement across the continuum of care
• Performance Improvement
• Ensures that his/her department adopts a Total Quality Improvement approach to its work that includes employee empowerment, managing with data, a philosophy of continual improvement, a customer-driven attitude and a work methodology that maximizes error prevention
• Develops and maintains a complete quality monitoring system throughout their department, including application life cycle management status reporting, metrics and benchmarks
• Responsible for ensuring quality improvement efforts are consistent with promoting informatics research, regulatory bodies, and guidelines, as well as evidence-based practice that supports positive clinical outcomes
• Ensures coordination and integration of standard of care practices across all clinical departments for quality patient care
• Acts as a change agent working with nursing and clinical leadership teams in the identification, development, planning, implementation and measurement of overall informatics strategies to support quality patient care and professional practice.
• Provides critical analysis and evaluation of health IT and recommends revision of clinical systems, processes, and workflow to ensure achievement of positive patient outcomes
  

What You'll Have

• Masters degree in Business, Computer Science, Healthcare Administration or a degree in a related field. Additional related experience may be substituted for up to two years of the educational requirement
• Healthcare experience preferred
• Experience with an ERP (e.g. Workday, Oracle, Infor, SAP) required
• Fifteen years of experience in information technology
• The ideal candidate will possess a strong technical background and proven track record of accomplishments, building high-performing teams, and leading IT technical/application services in a large, complex healthcare organization or academic medical center
• Significant experience in large-scale implementation and running of enterprise resource planning systems, including running and improving an enterprise-wide ERP program (Workday Oracle, Infor, SAP).
• Proven track record in leading high-performing, cohesive teams focused on application development, implementation, and support
• Strong understanding of financial accounting and reporting practices relevant to applications and their associated costs and risks
• Proficiency in IT Sourcing, Vendor and Contract Management, collaborating with vendor partners and orchestrating external service delivery with internal service delivery.
• Proficiency in data processing, analytics and quality management tools
• Experience designing and implementing effective application management processes and policies
• Proven ability to lead high-performing corporate business technology teams with a focus on all aspects of business operations, finance, human resources, workforce management, and supply chain
• Proven ability to build the business technology architecture of a complex healthcare organization and mature it in terms of capability, performance, reliability, and user satisfaction
• Leadership experience in digital business technologies
• Proven leadership in building and nurturing high-performing teams
• Experience operating within a product and services framework
• Demonstrated leadership in clinical informatics initiatives
• Established history of effective collaboration with middle and senior management to build cross-organizational consensus on technology platforms
  
  

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector.
• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.
• Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.
• Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.
  
  

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

Compensation Range: $180K - $220K