People and Operations Manager (HR)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Wellness resources
  
  
  

About Us

At Simple Solutions, we are dedicated to delivering effective evidence-based services that help individuals and families live healthier, more fulfilling lives. We promote a supportive, inclusive culture that values clinical excellence, collaboration, and compassion. As we grow, we’re seeking a mission-aligned People and Operations Manager to ensure our internal systems, teams, and workplace culture are aligned to support our staff, clients, and long-term vision.

Position Summary

The People and Operations Manager will serve as the central point of coordination for the organization’s HR, compliance, and administrative operations. This individual will manage day-to-day people functions, oversee office and operational workflows, support compliance and licensing activities, and play a key role in maintaining a healthy, professional work environment. This is a highly collaborative role requiring a balance of strategic thinking and hands-on execution.

Key Responsibilities

People Operations (HR)

• _Serve as the primary point of contact for all HR-related matters, including employee relations and general inquiries.
• _Lead the full employee lifecycle, including recruitment, hiring, onboarding, and offboarding processes.
• _Administer employee benefits, leaves of absence, workplace accommodations, and support employee engagement and retention efforts.
• _Maintain accurate and compliant personnel records in accordance with employment laws and clinical regulations (e.g., HIPAA, labor codes, licensing requirements).
• _Develop, implement, and regularly update HR policies, procedures, employee handbooks, and standard operating procedures (SOPs).
• _Promote a positive, inclusive, and values-aligned workplace culture through ongoing culture-building initiatives.
  
  
  

Performance & Conduct Management

• _Lead the performance review process, ensuring timely evaluations and constructive feedback
• _Support supervisors and leadership in setting clear expectations and goals for staff
• _Manage employee relations concerns, including investigations and resolution processes
• _Coordinate and document disciplinary actions in compliance with company policies and applicable laws
• _Partner with leadership to address underperformance or conduct issues through progressive discipline and performance improvement plans (PIPs)
  
  
  

Operations & Administration

• _Oversee day-to-day administrative operations, including office management, vendor relationships, insurance renewals, and facilities coordination.
• _Manage digital tools and systems for scheduling, file storage, internal communication, and compliance workflows.
• _Ensure accurate collection and maintenance of credentialing and licensing documentation for clinical staff.
• _Coordinate internal meetings, staff trainings, and employee events to support engagement and alignment.
• _Partner with leadership to support organizational planning, cross-functional initiatives, and internal communications.
  
  
  

Payroll Support & HR Compliance

• _Maintain and update employee data in HRIS or payroll systems (e.g., new hires, status changes, terminations)
• _Verify time tracking accuracy and collaborate with payroll administrators to ensure timely processing
• _Ensure accurate documentation of wage-related changes, bonuses, and deductions
• _Understand relevant wage and hour laws to support payroll compliance
• _Coordinate with and external vendors to resolve payroll-related issues
  
  
  

Compliance & Risk Management

• _Monitor and help ensure compliance with relevant legal, clinical, and accreditation standards
• _Support incident reporting and policy adherence
• _Maintain secure and confidential recordkeeping practices
• _Ensure organizational compliance with employment laws, HIPAA, and mental health industry regulations
• _Maintain secure and confidential records in line with best practices
• _Monitor compliance with internal policies and support quality assurance efforts
  
  
  

Qualifications

• _Bachelor’s degree in Human Resources, Business Administration, or a related field required; HR certification (PHR, SHRM) preferred.
• _Minimum 5 years of experience in HR leadership, operations, or business administration, preferably within healthcare, behavioral health, or a clinical setting.
• _In-depth knowledge of HR best practices, California employment laws, and compliance standards.
• _Proven experience in employee relations, performance management, and disciplinary processes.
• _High emotional intelligence with the ability to handle sensitive matters with professionalism, discretion, and fairness; experience working with clinicians is a plus.
• _Exceptional organizational, project management, and problem-solving skills.
• _Excellent verbal, written, and interpersonal communication abilities.
• _Proficient in HRIS systems, Google Workspace, Microsoft Office, and other digital collaboration tools.
  
  
  

Preferred Attributes

• _Experience working in small-to-midsize healthcare or behavioral health organizations
• _Comfortable working in a fast-paced, mission-driven environment
• _Values a culture of transparency, accountability, and inclusion
• _Emotionally intelligent, detail-oriented, and proactive
• _Mission-aligned and values-driven
• _Comfortable balancing structure with flexibility in a growing company
• _Able to work independently while fostering strong collaboration
• _Experience in a small or midsize business or startup environment