Senior Desktop Technician - Microsoft Environment

Date: 17 hours ago

City: Odessa, Texas

Contract type: Full time

Job Details

Description

Provide Tier 2/Tier 3 support for Windows-based desktops, laptops, and peripherals in both clinical and corporate environments.
Troubleshoot and resolve complex technical issues related to Windows 10/11, Microsoft 365, and healthcare-specific applications (e.g., EHR/EMR systems).
Utilize tools such as Microsoft Intune, MECM/SCCM, or similar platforms for endpoint management, software deployment, and patching.
Respond promptly to service requests and incidents, ensuring minimal disruption to patient care and operations.
Collaborate with clinicians and staff to ensure IT solutions support healthcare workflows efficiently and securely.
Maintain system documentation, technical procedures, and asset inventory.
Implement and support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
Participate in IT infrastructure and upgrade projects, migrations, and hardware refreshes.
Mentor junior technicians and act as a point of escalation for complex support issues.
Ensure adherence to HIPAA and other healthcare compliance standards in all technical work.
Perform other duties and tasks as assigned by management.

Post a CV