Customer Service Representative - 1st Shift (Remote)

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Schedule

• 1st Shift: Mon - Fri, 7:30am - 4pm Pacific Time
• Overtime based on business needs
  
  

What You Will Do

As a Customer Service Rep I, you will provide customer services relating to sales, sales promotions, installations and communications.

• Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
• Follow standardized process to ensure 100% quality for all orders
• Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications
• Understand, interpret, and explain detailed information of processes and procedures
• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
• Demonstrate flexibility in responding to new and rapidly changing situations and environment
• Demonstrate an understanding of how decisions impact customers, markets and sales representatives
• Provide support beyond standard hours as needed if call volume and/or workload require additional time
  
  

Required

What you need:

• High School Diploma or GED
• Two (2) years’ relevant work experience
  
  

Preferred

• Experience as account representative; Oracle, SAP, ERP, SalesForce, PowerBI
  
  

$20.08/hr. – $32.87/hr. plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.