Member Services Coordinator
NAMM
Date: 16 hours ago
City: Carlsbad, California
Salary:
$55,000
-
$65,000
per year
Contract type: Full time
Description
Position Title: Member Services Coordinator
Department: Member Services
Classification: Full Time – Non Exempt
Position Reports to: Director of Member Services
Location: Carlsbad, CA – Hybrid schedule, Tuesday & Thursday in office
Salary Range: $55,000 - $65,000
Individual compensation will be commensurate with the candidate’s experience.
Please submit a cover letter and a resume. Both items will need to be submitted as one document.
Job Overview
The NAMM Member Services Coordinator will help drive member and trade show engagement, as well as support NAMM’s mission, through coordinating key association and event programs. This role will support Member Services department activities and collaborate with NAMM members, member groups and NAMM’s Marketing team. An ideal candidate will quickly grow into this role and take ownership of key programs.
Responsibilities
QUALIFICATIONS
At NAMM we strive to do the right thing with respect, passion, humor, teamwork, and accountability.
Do the right thing – This requires courage, discipline, and dedication but not permission. So, just do it.
NAMM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Physical Activities And Requirements Of Position
The physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, and ability to adjust focus. The noise level in the work environment is usually low to moderate. However, at the Trade Shows, the noise level is usually high. Hearing protection is provided.
In accordance with the Americans with Disabilities Act, it is possible that conditions and requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
About NAMM
The National Association of Music Merchants (NAMM) is the not-for-profit association with a mission to strengthen the $19.5 billion music products industry. NAMM is comprised of 15,400 global member companies and individual professionals with a global workforce of over 475,000 employees. NAMM events and members fund The NAMM Foundation's efforts to promote the pleasures and benefits of music and advance active participation in music-making across the lifespan. For more information about NAMM, please visit?namm.org.
Position Title: Member Services Coordinator
Department: Member Services
Classification: Full Time – Non Exempt
Position Reports to: Director of Member Services
Location: Carlsbad, CA – Hybrid schedule, Tuesday & Thursday in office
Salary Range: $55,000 - $65,000
Individual compensation will be commensurate with the candidate’s experience.
Please submit a cover letter and a resume. Both items will need to be submitted as one document.
Job Overview
The NAMM Member Services Coordinator will help drive member and trade show engagement, as well as support NAMM’s mission, through coordinating key association and event programs. This role will support Member Services department activities and collaborate with NAMM members, member groups and NAMM’s Marketing team. An ideal candidate will quickly grow into this role and take ownership of key programs.
Responsibilities
- Coordinate signature NAMM member services, such as industry networking and mentorship groups (e.g., NAMM Young Professionals and Women of NAMM), an awards program and more.
- Support the development and execution of globally recognized NAMM education events (e.g., NAMM U at The NAMM Show), including coordinating the communications to 100-plus speakers, speaker agreements and materials, and session database administration.
- Collaborate with the NAMM Marketing team to build awareness of key NAMM membership services.
- Assist the Member Services team with membership campaigns, membership renewals and database updates.
- Support NAMM’s music education advocacy efforts by providing logistical and administrative support for the annual NAMM Advocacy D.C. Fly-In and other policy initiatives as needed.
- Assist in onsite coordination of education programs and member events at The NAMM Show, including speaker and program support.
- Contribute to developing and refining strategies to enhance member community engagement and satisfaction with programs.
- Actively foster strong member relationships through responsive communication and consistent support.
QUALIFICATIONS
- 2-4 years of experience
- Bachelor’s degree or equivalent work experience
- Proficient in MS Office, Excel and Zoom
- Excellent interpersonal and communication skills, with a positive and diplomatic approach
- Outstanding organizational and administration skills, with the ability to multitask and work under tight deadlines
- High attention to detail
- Excellent written and oral communication skills
- Flexibility with time and additional duties assigned
- Experience with Salesforce or a similar database or CRM system
- Music industry experience at a music retail business or music manufacturing brand
- Experience with email marketing platforms (e.g., MailChimp)
- Competitive salary and comprehensive benefits package
- Opportunities for professional development and growth within the company
- Collaborative work environment with a focus on innovation and passion for music
At NAMM we strive to do the right thing with respect, passion, humor, teamwork, and accountability.
Do the right thing – This requires courage, discipline, and dedication but not permission. So, just do it.
- Do it with respect – Respect builds trust and energizes people to live responsibly and ethically at work, in our community, and in our world.
- Do it with passion – Passion drives creativity, innovation, commitment, and loyalty.
- Do it with humor – Humor lightens the load and makes the journey more enjoyable.
- Do it with teamwork – Teamwork unites us in our shared Mission and fosters an open expression of ideas.
- Do it with accountability – Accountability raises the bar, rewards achievement, and invites us to grow.
NAMM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Physical Activities And Requirements Of Position
The physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, and ability to adjust focus. The noise level in the work environment is usually low to moderate. However, at the Trade Shows, the noise level is usually high. Hearing protection is provided.
In accordance with the Americans with Disabilities Act, it is possible that conditions and requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
About NAMM
The National Association of Music Merchants (NAMM) is the not-for-profit association with a mission to strengthen the $19.5 billion music products industry. NAMM is comprised of 15,400 global member companies and individual professionals with a global workforce of over 475,000 employees. NAMM events and members fund The NAMM Foundation's efforts to promote the pleasures and benefits of music and advance active participation in music-making across the lifespan. For more information about NAMM, please visit?namm.org.
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