Business Systems Administrator

Full-Time

Essential Functions

• Collaborates with senior management to develop the organization's goals and strategy related to agency information systems including software, electronic health records, HRIS, and ERP platforms.
• Plans, leads, develops, coordinates, and implements policies, processes, training, and initiatives to support DCCCA's information systems compliance and strategy needs.
• Directs and coordinates professional services such as systems analysis and design, feasibility studies, and programming of information, communication, and office automation systems.
• Develops, implements, and manages agency-wide system budgets, and ensures competitive pricing from suppliers in compliance with agency policies and procedures related to procurement.
• Oversees ongoing implementation of key information systems, including electronic health records, HRIS, ERP platforms, and other technologies.
• Identifies and recommends new technologies and services that will improve efficiency, processes, and operations; reviews requests for additional services and upgrades by assessing the costs and benefits to the organization.
• Maintains pace with technological progress, economic change, and company needs by directing continual improvements of systems and procedures.
• Leads coordination and integration efforts linking DCCCA's various data platforms together through DCCCA's ERP platform.
• Leads collaboration efforts with program operations teams, clinical/program teams, finance, and quality improvement to produce efficient workflows that minimize redundancy and maximize efficiency.
• Anticipates potential problems and takes action to solve issues before they impact users whenever possible.
• Uses project management structures to plan, organize, and manage activities.
• Works with internal and external partners to communicate project statuses, activities, and achievements.
• Effectively communicates with partners across all programs and levels of the organization, including translating complex technical information into easy-to-understand language
• Analyzes current business processes and makes recommendations for improvement based on industry trends and professional business knowledge.
• Improves training and operational procedures within programs to increase efficiency and productivity.
• Works directly with programs to understand the needs of the unit.
• Creates and presents reports to management team members and shareholders to support recommendations.
• Oversees implementation projects from beginning to completion.
• Uses a variety of data analysis and organization tools to discover the most impactful insights.
• Job may require the employee to be able to regularly drive to various DCCCA locations and other business locations throughout the day including early morning or evening hours.
• After hours and weekend work, outside of 8 am - 5 pm may be required upon occasion
  
  

Guidance & Strategy Team (GST) Responsibilities

• Responsible to identify, coordinate and collaborate the connection between programmatic/operational strategy and agency strategy, ensuring that strategic actions fit together to make progress on challenges facing the organization.
• Accountable to recognize key elements of program/department and agency function that affect other parts of the organization and responsible to initiate communication and decision-making to appropriately address gaps, effects and concerns proactively.
• Devises, analyzes, and communicates strategic actions to the GST that meet organizational and program goals.
• Engages actively in the processes and work of the Guidance & Strategy Team.
  
  

Supervisory Functions

• Reads, interprets, and applies governance, operational, and department/program policies appropriately.
• Adheres to and supports all governance, operational, and department/program policies.
• Conducts interviews and assists with selection of new employees, in coordination with Human Resources.
• Oversees the onboarding of new hires and ensures adequate on-the-job training is provided, including training on program policy, procedure, expectations, and applicable regulatory and accreditation standards.
• Utilizes and supports appropriate retention strategies.
• Assists in agency recruitment efforts by referring and recruiting applicants to the agency.
• Strives to build a strong sense of team within the department and implements trauma-informed care supervision practices as appropriate.
• Ensures frontline staff are provided with appropriate support.
• Holds regular one-on-ones with employees, in accordance with policy.
• Provides direct supervision to assigned staff individually and as a group, at regular and appropriate intervals.
• Effectively trains, coaches, develops, shadows, evaluates, disciplines, and terminates employees, with the goal of building and retaining a strong team.
• Evaluates employee performance utilizing the agency's performance management system
• Maintains regular contact with supervisor
• Engages in ongoing professional development and training.
• Approves timesheets and expenses for employees, ensuring reimbursements follow policy standards, such as receipts being included.
• Represents DCCCA at events, presentations, and both internal and external meetings.
• Maintains good working relationships and facilitates productive and positive communication among factions.
• Maintains confidentiality using sound professional judgement.
• Creates a safe environment by performing all required security and safety procedures.
• Upholds a Drug Free Work Place, supporting a safe and drug free environment conducive to enabling and strengthening ongoing recovery.
  
  

Education, Experience, and Licensure

• Requires a minimum of five years of related experience in a leadership role; Bachelor's degree in Business Administration, Public Policy, Operations Research, Computer Science, or related field, or equivalent industry experience is required.
• Must possess a valid state Driver's License, in force automobile liability insurance, and maintain a Motor Vehicle Record (MVR) that meets organization's insurability standard as defined by DCCCA policy. Availability of reliable transportation is required for this position.
  
  

Knowledge, Skills, And Abilities

• Effective listening, oral, and written communication skills, including face-to-face, on-site, in person discussions. Exercises appropriate use of positive language.
• Regular and predictable on-site attendance.
• Proficiency with computers and Microsoft suite of products including Microsoft Word, Outlook, Excel, and PowerPoint.
• Ability to efficiently operate other office equipment such as telephones, voicemail systems, copy and fax machines, and scanners.
• Adherence to DCCCA Values:
• We provide education and services based on research and a dedicated commitment to improving lives.
• We value the people and communities we serve by respecting their experiences and treating them with dignity and respect.
• We encourage leadership at all levels by challenging existing conditions and finding innovative ways to grow and learn.
• We deliver high quality services every day, holding ourselves accountable for our outcomes.
  
  

Physical Requirements

The physical demands described below are representative of what must be met to satisfy the essential functions of this job. Reasonable accommodation may be made to enable an individual with disabilities to perform essential functions. While performing the duties of this job, the employee may be regularly required to:

• Stand, walk, sit, climb, or balance
• Talk, hear, taste, or smell
• Reach with hands and arms
• Use hands to finger, handle, or feel
• Stoop, kneel, crouch, or crawl
• Lift or move up to 50 pounds occasionally
• Work at a computer for extended periods of time, sitting or standing
• Operate successfully in an environment in which mentally and emotionally stressful topics may be discussed or trained, i.e. substance use disorder, mental health conditions, domestic abuse, etc.
• Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  
  

Travel

This position requires travel, which may include driving personal or company-owned vehicles. It may also include driving with other passengers in the vehicle, and/or driving as a passenger with other drivers. Note: Even with a valid driver's license, certain motor vehicle infractions may render individual's ineligible to drive company-owned or personal vehicles for company business. Such infractions may also disqualify employees from continued employment with DCCCA, Inc. This position is considered to be a safety-sensitive position.

Possible Opportunities For Promotion And/or Growth

• Chief Administrative Officer
  
  

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Candidates must successfully complete pre-employment drug screening, background screening, a fingerprint-based records search, and reference checks. Continued employment is contingent upon annual background screening and participation in an ongoing random drug and alcohol testing program.

DCCCA is a drug-free and smoke-free workplace. This position is considered a safety-sensitive position.

DCCCA, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, sex, age, gender, disability, genetics, or any other characteristic protected by law. It is the policy of DCCCA to comply with all federal, state, and local laws concerning the employment of women, minorities, individuals with disabilities, and veterans, and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC), in every location in which DCCCA has facilities. This policy applies to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and any other terms, conditions, and privileges of employment.