Chief Program Officer

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Job Type

Full-time

Description

JOB TITLE: Chief Program Officer (CPO) Team: Senior Leadership Team

Job Status: Active

FLSA Status: Exempt

Reports To: Chief Executive Officer

Amount of Travel Required: 20% of travel time expected

Job Type: Full-time

Positions Supervised: Director of Family Care, Director of Camps and Conferences

Position Summary

The CPO is accountable for ensuring all ministries align with and actively advance the mission and vision of FIVE18 Family Services and are living out our core values. The effective CPO is knowledgeable about and embraces a rigorous CQI, evidence-based, and sustainability mindset relative to prevention-oriented ministries and assists all program directors with these domains. Not only will this position be accountable for thriving and vision-aligned programs, but also the development of new and collaborative programs (internally and externally) that enable FIVE18’s vision to become a reality. A successful CPO at FIVE18 is faith-centered, and relentlessly goal- and vision-focused with a track record of building meaningful relationships and advancing sustainable strategies.

Essential Functions

• Accountable for the overall direction, coordination and evaluation of all client services and related programs which drive family preservation.
• Works with Ministry Leads to develop and implement program and functional strategic plans, key outcomes and growth targets that directly and substantially advance Vision 30.
• Hires and coaches up key leadership staff in the programs to be successful as leaders.
• Ensures fidelity to agency-approved evidence-based models of care and integrates model evaluation tools into program oversight and staff development.
• Ensures timely creation of program budgets that evidence sustainability and holds program/functional budget managers responsible for achieving budget goals.
• Develops and implements scalable and collaborative services tied to Vision 30.
• Identifies and recruits key organizational partners with whom we can collaborate for mutual mission advancement.
• Ensures program policies and procedures are updated and followed by program staff, and are in compliance with all federal, state and local regulations and laws.
• Fosters an emotionally safe, collaborative, and feedback-rich culture consistent with agency cultural elements that enables our staff to grow and thrive.
  
  

Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Non-Essential Functions

• Making presentations to churches, schools, social services, and civic clubs etc. to increase awareness and increase sources for referrals of clients.
  
  

Competency Statements

• Accountability - Ability to accept responsibility and account for his/her actions.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Business Acumen - Ability to grasp and understand business concepts and issues.
• Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people.
• Financial Aptitude - Ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Innovative - Ability to look beyond the standard solutions.
• Judgment and Decision Making- The ability to formulate a sound and timely decision using the available information while following agency policies.
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Strategic Planning - Ability to develop a vision for the future and create a culture in which the long range goals can be achieved.
• Systems Analysis - Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Team Builder - Ability to convince a group of people to work toward a goal.
  
  

Deliverables

• Further develops the concept of “ministry” across all service programs so that clients experience the love and hope of Jesus at FIVE18.
• At least 10% annual growth in clients served through our combined prevention services
• Ensures collaborative, evidence-based and innovative programming – internally and externally – are defining features of all FIVE18 services
• Annual budgets achieved with combined service budgets experiencing a net surplus
• Ensures improving BCW scores relative to service staff’s experience and perceptions of work at FIVE18.
  
  

Position Qualifications

Knowledge of:

• Human behavior and social environment, social work and case management best practices.
• Strong understanding of prevention services related to at-risk children/families.
• Child Welfare policies, best practices, and current trends.
• Child development and family dynamics.
• Program monitoring, recording, and evaluation techniques and systems.
  
  

Skills

• Excellent supervisory and leadership skills.
• Advanced critical thinking/reasoning/time management skills.
• Advanced decision making/strategic analysis skills.
• Advanced technological skills: using computers, software platforms and telephones.
  
  

Abilities

• Plan, create, and implement effective prevention service strategies with and through others that best meet the needs of program clients and agency vision attainment.
• A track record of making and maintaining relationships.
• Effectively communicate both orally and in writing.
• Assess and implement wise budgeting and sustainability strategies.
• Mentor, inspire, motivate, guide and hold staff accountable toward goal accomplishment.
• Demonstrate a mindset of collaboration and go-giving.
• Oversee conflict management between employees, other members of the organization, and people external to the organization.
• Make informed, objective decisions with integrity.
  
  

Education

• Graduate degree in some form of human services (required); Social work (preferred)
  
  

Experience

• Minimum of seven years in a related position.
• Personal experience in child welfare preferred (e.g., foster or adoptive parent, CASA volunteer, etc.)
  
  

Other Requirements

• Languages: Must be able to effectively communicate orally and in writing, in the English language, with proper etiquette.
• Normal use and understanding of office equipment including the computer and its related software, and copiers.
• Able to learn donor database fundraising software for the purpose of research and data updates.
• Must have a valid driver’s license and an acceptable driving record.
  
  

Physical Demands

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) - Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) - Position requires this activity more than 66% of the time (5.5+ hrs/day)

Stand: F Walk: F Sit: F

Manually Manipulate F Reach Outward O Reach Above Shoulder O

Climb O Crawl N Squat or Kneel F

Bend O Grasp O Speak F

Other Physical Requirements

Vision (Near, Distance, Color, Peripheral, Depth)

Sense of Sound – Yes, majority of work is in relationship and communication

Sense of Smell - No

Sense of Taste - No

Sense of Touch - Yes, work on computers and equipment is necessary for the job.

Ability to wear Personal Protective Equipment (PPE) – Yes (masks as required)

Sense of Balance – Yes, due to the mobile nature of the job

Work Environment

This position works primarily within their local FIVE18 shared office space. They may occasionally be able to conduct this position remotely when needed. The position also requires travel to other FIVE18 settings, including offices and camp.

While completing office duties, work is in an office environment in a controlled atmosphere. There may be times when work will be done in other settings such as agency office buildings, conference centers, churches and individual homes. Work may occasionally be outdoors, such as when attending community events.