Corporate Loss Mitigation Analyst

Glacier Bancorp, Inc. (GBCI) is a regional bank holding company providing commercial banking services in 80 communities through 129 banking offices in Montana, Idaho, Colorado, Utah, Washington and Wyoming. GBCI offers an extensive benefits package that includes, but is not limited to, medical, dental, vision, life insurance; retirement plan including employer match and profit sharing; paid vacation, holiday and sick leave. Salary is negotiable depending upon relevant experience.

Summary

About The Role

Reporting to the Mortgage Loan Servicing Manager and overseen by the Loss Mitigation Team Lead, the Loss Mitigation Analyst is responsible for managing delinquent mortgage accounts and assisting borrowers in finding solutions to prevent foreclosure. This role involves analyzing borrower financial situations, evaluating loss mitigation options, and negotiating repayment plans to mitigate losses for the company. In addition to loss mitigation duties, the analyst will actively engage in collections activities, including contracting borrowers to discuss overdue payments and ensuring timely collections of outstanding debts. The analyst will work closely with borrowers, internal departments, and external partners to ensure effective and compliant loss mitigation strategies.

This is a Corporate position which may be located at an available bank division location across our eight-state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. The entry rate for this position is $24.38 + / per hour (calculated for Kalispell, MT).

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

WA Applicants ONLY: Wenatchee, WA range $27.61 to $41.40 an hour. Spokane, WA range $27.22 to $40.84 an hour.

Job Duties

Customer Service

• Provide exceptional customer service by addressing borrower inquiries and concerns promptly and professionally.
• Educate borrowers on available loss mitigation options, homeowner counseling, local/state/federal programs available and the foreclosure process.
  
  

Collections

• Management a portfolio of delinquent mortgage accounts, ensuring timely and accurate follow-up.
• Contact borrowers who are delinquent on their mortgage payment to assess their financial situation via phone, email, and mail to remind them of overdue payments.
• Maintain detailed records of borrower interactions and account status in the servicing system.
• Monitor and posts payments in suspense as a proactive step towards preventing delinquency.
  
  

Loss Mitigation

• Provide borrowers with information regarding available loss mitigation options, guiding them through the application process for loss mitigation programs
• Review and analyze borrower financial information, including income, expenses, and credit reports to determine eligibility for loss mitigation programs and prepare detailed case files for review and approval.
• Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the collateral.
• Negotiate repayment plans and workout options with borrowers to prevent foreclosure, offering solutions that balance the needs of the customer and the company.
• Create and review documents related to Change in Terms, Modifications, Re-Amortizations, Partial Releases, Successor in Interest and Workouts for approval or denial with consistency, accuracy, and quality.
• Maintain accurate and detailed records of all communications, payment arrangements, actions taken, and decisions.
  
  

Collaboration

• Participates in the formulation of work procedures, policies and methods to ensure compliance with Glacier Bancorp, legal, investor, regulatory, and/or business policies which directly affect the work unit but may have an indirect effect on