Office Support II (Police Department)

DISTINGUISHING FEATURES OF WORK

DISTINGUISHING FEATURES OF WORK

This is part time clerical work on a year-round basis (generally 24-28 hours per week). Heavy emphasis is placed on customer service and computer related functions. The employee is responsible for handling customer concerns while projecting a positive image of the organization. The employee also performs data entry or other computer-related tasks, as well as general office clerical functions. Training and/or instructions are generally provided at the beginning of an assignment or when changes in established procedures occur. After becoming familiar with particular procedures, the employee may be expected to perform routine daily assignments without close supervision. Employees in this position may handle sensitive information.

Knowledge, Skills And Physical Requirements

• Written communications skills, including basic reading comprehension, grammar, punctuation, spelling and sentence structure.
• Ability to demonstrate effective customer service skills.
• Ability to file documents in proper order according to established filing system.
• Ability to work independently under general supervision, and to demonstrate initiative in performance of the work.
• Ability to follow established departmental procedures, learn new tasks and adapt to operational changes readily.
• Ability to communicate verbally in an effective manner.
• Ability to demonstrate regular and predictable attendance as scheduled.
  
  

Experience And Training/Licensing Requirements

EXPERIENCE AND TRAINING

• High school graduation or GED equivalent, supplemented by training or experience in general office and computer work.
• Customer service experience and some knowledge of computer business applications necessary.
  
  

POST OFFER REQUIREMENTS: Satisfactory completion of background check and a drug screen that tests for illegal drugs as defined by the Federal Drug Free Workplace Act but not those legalized under Michigan law.