Operations Supervisor

Overview

About Us

Pegasus leads the way in comprehensive cleaning and maintenance solutions. We leverage cutting-edge technology to create and maintain clean, healthy, and safe indoor environments for commercial, industrial, and manufacturing facilities.

Pegasus was named by Inc. Magazine as one of the "Fastest Growing Private Companies in America".

When a customer picks up the phone or sees a Pegasus representative at their facility, they know that they are dealing directly with an owner of the company. Everyone has one overriding goal: do whatever it takes to guarantee our customer’s satisfaction. It is our goal to deliver “WOW” experiences through exceeding our customer’s and employee’s expectations. We are quick to respond with care, compassion, and attention to detail. Working as a part of a world-class team to achieve great things together, if our customers and employees don’t rave about Pegasus, then we have failed.

General Responsibilities

Job Skills / Requirements

We are looking for a hands-on leader with a “boots on the ground” mentality—someone who is engaged with the day-to-day operations, motivates the team through action, and understands the challenges staff face. Assist Branch management in maximizing resources to achieve customer satisfaction, productivity, schedule adherence, and economic goals.

Essential Functions

• Oversee cleanroom and janitorial operations for designated customer sites.
• Monitor daily work hours to remain within budgetary guidelines.
• Establish and maintain open lines of communication with Employees.
• Ensure proper usage of supplies and equipment through the training and development of employees.
• Communicates staffing changes to Manager.
• Assist Manager with Conducting cleanroom and/or labs inspections to ensure employees are following procedures and client specific SOP.
• Supports in conducting audits for Good Documentation Process to ensure accurate completion of all logs as per client specifications.
• Performs routine building inspections through frequent walkthroughs.
• Executes all duties and responsibilities promptly and effectively, in accordance with established company policies, to achieve the objectives of the position.
• Assist with interviewing and hiring, as needed.
• Ensures the accuracy and proper submission of payroll timecards.
• Submit timely employee change orders, as required.
• Notify the Manager and CE Operations Leaders of any issues, concerns, or discrepancies encountered.
• Identify and resolve cleaning issues, make recommendations to management and staff, and promote continuous quality improvement to exceed customer expectations.
• Order and deliver supplies.
• Identify TAG opportunities.
• Assist cleaning staff with completing duties when necessary.
• Conduct safety training sessions with employees and support the manager in ensuring completion of Company STEP training.
• Enforces and promotes company culture with our DNA and Pillars in mind to ensure we are providing services the Pegasus way.
• Manage inventory of cleaning equipment and notify Manager of repairs needed.
• Maintain adherence to company guidelines regarding employee relations, disciplinary actions, and termination procedures.
• Performs additional duties and responsibilities as required or requested.
  
  

Skills/Abilities

• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills
• Exceptional interpersonal skills (client facing/interdepartmental) and clear communication style
• High integrity and a strong sense of urgency.
• Ability to handle multiple tasks and prioritize effectively.
• Problem-solving skill
• Teamwork Orientation
• Working experience using Microsoft Office software applications, including Outlook, Word, Excel, PowerPoint, and Teams
  
  

Requirements

• High School diploma or equivalent.
• 2 + years of related experience required.
• Must have previous experience supervising/managing a team.
• Strong leadership and team-building skills.
• Must be able to effectively communicate in English, both written and verbal, as this is a client-facing role.
• Strong customer service orientation and the ability to build long-term relationships with clients.
• High integrity and a strong sense of urgency.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in using cleaning equipment and teaching others its safe operation.
• Strong problem-solving skills and the ability to respond to emergencies promptly.
• Working experience with Microsoft Office Suite (Word, Excel, Outlook) and experience with administrative duties such as creating and submitting inspection reports and managing time and attendance.
• Must always align with Pegasus DNA.
  
  

Other Requirements

• Valid driver's license and reliable transportation.
• Must provide authorization to work and successfully pass E-Verify.
• Willingness to work flexible hours, including nights and weekends as needed
  
  

Technology Proficiency

Candidates in supervisory and leadership roles must be comfortable using computers, laptops, tablets, smartphones, and various technology systems, including

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan