Banking Services Operations Associate V - Legal Document Routing
M&T Bank
Date: 8 hours ago
City: Amherst, New York
Salary:
$20.94
-
$34.91
per hour
Contract type: Full time
Overview:
Completes duties related to the analysis, research and proper routing of legal documents, including but not limited to summons and complaints, subsequent court filings to the summons and complaint, class action notices, victim notifications, delinquent tax notifications, bankruptcy notices, any legal notice that directs the Bank to take action and motions filed against the Bank. Manages escalated documents requiring additional research. Interprets and conducts extensive research of complex legal documents. Leads and/or participates in projects, system testing, training and miscellaneous team reporting.
Primary Responsibilities:
Supervisory/Managerial Responsibilities:
No supervisory responsibilities.
Education and Experience Required:
Associate’s degree and a minimum of 2 years’ relevant work experience, or in lieu of a degree, a combined minimum of 4 years’ higher education and/or work experience
Proficiency with personal computers including word processing, presentation, spreadsheet and industry specific software
Demonstrated written and verbal communication skills
Familiarity with various notices and legal documents
Previous research and/or investigation experience, including internet resources
Strong analytical abilities
Strong critical thinking skills
Exceptional ability to multi-task
Proven organizational skills
Proven prioritization skills
Demonstrated ability to coordinate and work collaboratively with internal and external contacts on a daily basis.
Demonstrated ability to read and understand Federal and State guidance, laws and regulations
Education and Experience Preferred:
Previous experience with pertinent Bank applications and systems
Experience as a paralegal or legal assistant in a large law firm
Ability to exercise good judgment and sound discretion
Ability to recognize time sensitive and urgent matters and act accordingly
Proven ability to work under tight time constraints
Record of achieving results and demonstrated self-motivation
Physical Requirements:
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.94 - $34.91 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Amherst, New York, United States of America
Completes duties related to the analysis, research and proper routing of legal documents, including but not limited to summons and complaints, subsequent court filings to the summons and complaint, class action notices, victim notifications, delinquent tax notifications, bankruptcy notices, any legal notice that directs the Bank to take action and motions filed against the Bank. Manages escalated documents requiring additional research. Interprets and conducts extensive research of complex legal documents. Leads and/or participates in projects, system testing, training and miscellaneous team reporting.
Primary Responsibilities:
- Analyze, interpret and conduct extensive research of routine to complex legal documents to identify the type of request and applicable bank relationship(s) in order to route documents timely. This includes but is not limited to escalated documents from junior level associates.
- Serve as a subject matter expert on all functions and processes within the team such as routing of all documents, file distribution, audits, reporting, system integration testing (testing and providing feedback of system enhancements), and coordination of work and/or training with offshore resources.
- Route documents to the appropriate internal department for processing ensuring compliance with internal service level agreements.
- Maintain record of all pertinent information related to the legal document for audit tracking and follow-up as needed to ensure legal document is routed to the correct area.
- Work with Legal and various Bank personnel to respond to questions and resolve issues related to served legal documents.
- Communicate with Legal Department, serving agencies and third-party servicers to retrieve documents or additional information to ensure each document is properly routed.
- Coordinate research with appropriate departments within the Bank to gather information related to the legal paper to ensure timely routing of documents.
- Sort and prioritize requests to assist with workflow management.
- Research and escalate complex legal paper-related issues to higher management for action, while maintaining confidentiality of the issue.
- Participate in departmental projects and audits related to Legal Document Routing and complete other related assignments such as maintaining currency of procedures, training and completing reporting as assigned.
- Assist other departmental teams on an as-needed basis by following subpoena or legal restraint processing procedures.
- Provide guidance as needed to other associates as issues arise.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Supervisory/Managerial Responsibilities:
No supervisory responsibilities.
Education and Experience Required:
Associate’s degree and a minimum of 2 years’ relevant work experience, or in lieu of a degree, a combined minimum of 4 years’ higher education and/or work experience
Proficiency with personal computers including word processing, presentation, spreadsheet and industry specific software
Demonstrated written and verbal communication skills
Familiarity with various notices and legal documents
Previous research and/or investigation experience, including internet resources
Strong analytical abilities
Strong critical thinking skills
Exceptional ability to multi-task
Proven organizational skills
Proven prioritization skills
Demonstrated ability to coordinate and work collaboratively with internal and external contacts on a daily basis.
Demonstrated ability to read and understand Federal and State guidance, laws and regulations
Education and Experience Preferred:
Previous experience with pertinent Bank applications and systems
Experience as a paralegal or legal assistant in a large law firm
Ability to exercise good judgment and sound discretion
Ability to recognize time sensitive and urgent matters and act accordingly
Proven ability to work under tight time constraints
Record of achieving results and demonstrated self-motivation
Physical Requirements:
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.94 - $34.91 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Amherst, New York, United States of America
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