Customer Service - Inside Sales

Wanco Inc. is seeking an Inside Sales Representative for our Surveillance

products in our Arvada, CO production facility.

Summary

Duties include selling parts, processing documents, assisting with repair

and warranty requests, telephone support, and overall customer service.

Possesses knowledge of the product lines both current and historical, to

serve customer issues and parts needs best. Determine the best method to

resolve problems to ensure customer satisfaction.

Answer customers' questions regarding parts, prices, and availability.

Meet all sales objectives and handle all aspects of completing parts sales

including paperwork.

Respond to customers' inquiries or questions.

Follow up, either verbally or in writing, to ensure customer satisfaction.

Key Responsibilities

Understanding client needs and offer solutions and support.

Presenting and delivering information to clients.

Processing parts orders, warranty claims and repairs in a timely manner.

Communicate the progress of parts orders and repairs with customers.

Answering and following up with customers on various requests.

Assisting the outside sales team with any requests.

Maintaining a CRM database of prospective client information.

Qualifications/ Skills

Comfortable talking to new people daily.

Ability to work in a fast-paced environment with leading edge technology.

Excellent verbal and written communication skills; the ability to

call, connect and interact with potential customers.

Persuasive and goal-oriented.

Possesses an energetic, outgoing, and friendly demeanor.

Self-motivated and self-directed.

Able to multitask, prioritize, and manage time efficiently.

Ability to work independently or as an active member of a team.

Previous experience in an outbound call center or inside sales

Experience Preferred.

Strong computer skills, including Microsoft Office Suite (Word,

PowerPoint, Outlook, and Excel) and CRM (Customer Relationship

Management) Soft

Understanding of low voltage electronics including solar charging &

battery powered devices.

Ability to operate a mobile device and various computer programs to

assist clients with remote programming and operation of products such as

camera trailers or any Wanco connected devices.

Work directly with the Security and Surveillance team on OEM based

projects, including ability to maintain and attend weekly meetings. Taking

notes. Provide customers information as needed with specific requests.

Documented (license or passport) US Citizen with ability to travel

as needed whether for trade shows, off-site technical training or other

require

High school degree or equivalent.

Physical Requirements

Mobility to work in a factory and warehouse setting, including using

standard office equipment, including a computer.

Comfortable working indirectly in a manufacturing facility and adhering

to PPE requirements.

Reporting: This position reports to the Inside Sales Manager and Security

& Surveillance team.

Salary Range: $22 - $27, No Commission

Benefits: Insurance (Medical, Dental, Life, 401k). Paid time off

and holidays.

Eligible to participate in Wanco's standard benefits package.

Address: 5870 Tennyson Street, Arvada, CO 80003 | 303-427-5700 | wanco.com