Supervisor, Charge Entry

National Partners In Healthcare

Date: 6 hours ago
City: Richardson, Texas
Contract type: Full time
Remote
Description

POSITION SUMMARY:

The Charge Entry Supervisor leads and oversees a team responsible for accurate and timely charge entry, ensuring compliance and improving efficiency, while also managing daily operations and communicating with clients and other departments.

Essential Duties and Responsibilities:

  • Oversees, creates, and delivers charge entry team assignment allocations on a daily/weekly/monthly basis
  • Holds team members accountable for productivity and quality expectations
  • Answers team member questions, works to resolve reconciliation and charge entry issues/delays, oversees front end edits, and identifies areas of delays or inefficiencies
  • Completes monthly audit of charge entry to verify all cases have been entered by month-end close
  • Checks the accuracy of batches before release, i.e., corrects and/or works with individuals to correct concurrency problems, keying errors, etc.
  • Monitors electronic and paper claim submission to ensure all claims are received by the clearinghouse daily and mailed as needed
  • Ensures front end edits are worked consistently, and feedback is provided to team to ensure claims are billed correctly and timely
  • Coordinates and leads team meetings regularly to communicate updates and inform team of practice updates
  • Provides training to existing and newly hired staff members
  • Works with HR and leadership to identify, recruit, and staff team members
  • Performs employee evaluations and provides feedback on an ongoing basis
  • Responsible for managing time off requests and ensuring work is covered
  • Approves employee time sheets for each payroll cycle
  • Participates in identifying, developing, and implementing systems to improve process cycle times and assure timely billing for all charges submitted by providers.
  • Encourages employees to improve their skills and to expand their expertise in all facets of the operation.
  • Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
  • Mentors' employees, counsels, and provides disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results.
  • Adheres to all company policies and procedures.
  • Perform other duties as assigned.

Position Relationships

  • This position has daily, ongoing contact with administrative staff, contracted providers, and other outside contacts. This position has direct reports and reports to the Director of Front-End Revenue Cycle Management

Qualifications

Education/Licensing/Certification:

  • A minimum of a high school diploma is required. Associate or bachelor’s degree in a business or health related field preferred

Experience:

  • Prefer a minimum of two years' experience in an anesthesia or clinical pain setting but related experience will be considered.
  • A minimum of two years of prior supervisory experience in a similar role preferred.

Knowledge and Skills:

  • Ability to examine documents for accuracy and completeness and solve difficult problems and correct errors.
  • Previous work in a medical billing office setting with a strong understanding of medical insurance and payer practices.
  • Professional demeanor, excellent interpersonal and communication skills.
  • Ability to manage a variety of administrative assignments, including confidential and general administrative and clerical duties.
  • Ability to deal effectively with a variety of personalities and situations requiring judgment and poise.
  • Detail-oriented and well-organized work ethic with a demonstrated ability to multitask.
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