Front Desk Receptionist
Rimrock
Date: 7 hours ago
City: Billings, Montana
Contract type: Part time
Description:
SKILLS:
Proper telephone etiquette, possess a friendly and understanding manner when meeting patients and visitors and responding to their needs; ability to do general clerical duties. Computer skills and proficiency with Microsoft software including Word, Excel and Outlook.
Physical Demands:
Work is indoors in an office environment with moderate noise. Intermittent physical effort involving lifting of up to 25 pounds, walking and stooping is required. A typical workday involves sitting, frequent use of a keyboard, reaching with hands and arms, and talking and hearing, approximately 70% of the time. Approximately 30% or less of the time is spent standing. Normal vision abilities required, including close vision and ability to adjust focus.
WORK ENVIRONMENT/JOB LOCATIONS:
Involves everyday risk or discomfort requiring normal safety precautions in an office setting, meeting room and patient care areas. Work may involve mental and emotional stress. Some driving required. Will work primarily in main facility.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Requirements:
JOB SUMMARY:
General office duties, including answering the telephone, and assisting other departments as
requested. Serves visitors by greeting, welcoming, and directing them appropriately; notifies
company personnel of visitor arrival, maintains security and telecommunication system. Assure
adherence to state statutes and rules, CARF standards, and federal regulations including HIPAA
and 42 CFR Part 2. Positively represents the organization and promotes Rimrock’s Mission to the
community.
Essential Functions:
luggage from lobby immediately.
Departments.
demographic information, Release of Information (ROIs), Consent to Treats, and
Financial Consents.
appointments kept, court referrals, and entering data into the PFL computer file, as
needed.
departments, individuals, and shared drives. Distribute patient mail, HR, and C-suite
mail without opening letters. All other items of mail are to be opened and sorted
accordingly.
Department: Reception Immediate Supervisor: Human Resources Director
Positions Supervised: None Status: Non-Exempt
resources are allocated in accordance with the priorities of the strategic plan. Performs
self-quality monitoring in order to develop and execute plans to meet established goals.
and timely.
spirit of teamwork and trust and maintains professional boundaries in working with
others.
employees, and business operations
external customers. Models professionalism by addressing others with appropriate
actions, appearance, and communication. Models and promotes effective written and
verbal communication.
and meets needs of patients while maintaining appropriate boundaries. Displays a
friendly, helpful, and approachable demeanor. Obtains feedback from patients regarding
their perceptions of the service provided to them and utilizes this information to improve
service delivery.
supervisor areas within scope of responsibility that fall outside the quality parameters.
Serves on committees or process improvement teams to assist in improving
quality/customer satisfaction, as assigned.
Education/Training:
High school graduate, 2 years college preferred.
Skills:
Proper telephone etiquette, possess a friendly and understanding manner when meeting
patients and visitors and responding to their needs; ability to do general clerical duties.
Computer skills and proficiency with Microsoft software including Word, Excel and Outlook.
Physical Demands:
Work is indoors in an office environment with moderate noise. Intermittent physical effort
involving lifting of up to 25 pounds, walking and stooping is required. A typical workday
involves sitting, frequent use of a keyboard, reaching with hands and arms, and talking and
hearing, approximately 70% of the time. Approximately 30% or less of the time is spent
standing. Normal vision abilities required, including close vision and ability to adjust focus.
WORK ENVIRONMENT/JOB LOCATIONS:
Involves everyday risk or discomfort requiring normal safety precautions in an office setting,
meeting room and patient care areas. Work may involve mental and emotional stress. Some
driving required. Will work primarily in main facility.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by
people assigned to this classification. They are not to be construed as an exhaustive list of responsibilities,
duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
SKILLS:
Proper telephone etiquette, possess a friendly and understanding manner when meeting patients and visitors and responding to their needs; ability to do general clerical duties. Computer skills and proficiency with Microsoft software including Word, Excel and Outlook.
Physical Demands:
Work is indoors in an office environment with moderate noise. Intermittent physical effort involving lifting of up to 25 pounds, walking and stooping is required. A typical workday involves sitting, frequent use of a keyboard, reaching with hands and arms, and talking and hearing, approximately 70% of the time. Approximately 30% or less of the time is spent standing. Normal vision abilities required, including close vision and ability to adjust focus.
WORK ENVIRONMENT/JOB LOCATIONS:
Involves everyday risk or discomfort requiring normal safety precautions in an office setting, meeting room and patient care areas. Work may involve mental and emotional stress. Some driving required. Will work primarily in main facility.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Requirements:
JOB SUMMARY:
General office duties, including answering the telephone, and assisting other departments as
requested. Serves visitors by greeting, welcoming, and directing them appropriately; notifies
company personnel of visitor arrival, maintains security and telecommunication system. Assure
adherence to state statutes and rules, CARF standards, and federal regulations including HIPAA
and 42 CFR Part 2. Positively represents the organization and promotes Rimrock’s Mission to the
community.
Essential Functions:
- Answer telephone and relay calls or messages.
- Maintaining lobby cleanliness, watering plants and making coffee.
- Monitor incoming Sfax and route to appropriate recipients.
- Welcomes patients and visitors by greeting in person or on the telephone; answering
- Greet admitting clients and their families, assist in completion of SAMS paperwork,
luggage from lobby immediately.
- Accept and document incoming client personal items.
- Maintains security by following procedures; monitoring visitor logbook; issuing
- Serve as backup for scheduling and maintaining appointments with Mental Health
Departments.
- Check Electronic Health Record for new and returning patients to ensure proper
demographic information, Release of Information (ROIs), Consent to Treats, and
Financial Consents.
- Serve as back up for the PFL program; duties to include assisting with creating new
appointments kept, court referrals, and entering data into the PFL computer file, as
needed.
- Sort incoming mail, scan documents including but not limited to, prior authorization
departments, individuals, and shared drives. Distribute patient mail, HR, and C-suite
mail without opening letters. All other items of mail are to be opened and sorted
accordingly.
Department: Reception Immediate Supervisor: Human Resources Director
Positions Supervised: None Status: Non-Exempt
- Input checks into daily EOB log and add to Lockbox.
- Take credit card, check, and cash payments and ensure they are tracked correctly in
- Assist with Family Week duties by preparing packets, collecting required
- Screen all outgoing mail and in person client requests for adherence to 42CFR Part 2,
- Administer UDS for enrolled clients as needed.
- Review and fulfill Worxhub requests from Medical Records
- All other duties as assigned.
- Accountability – Takes ownership for resolving problems, reaching goals, and serving
resources are allocated in accordance with the priorities of the strategic plan. Performs
self-quality monitoring in order to develop and execute plans to meet established goals.
- Time Management – Maximizes the use of time and resources and effectively prioritizes
and timely.
- Teamwork – Works cooperatively and capably with a wide variety of people. Actively
spirit of teamwork and trust and maintains professional boundaries in working with
others.
- Flexibility – Adapts rapidly to changing work demands and priorities.
- Confidentiality – Complies with all HIPAA and 42 C.F.R. Part 2 regulations relating to
employees, and business operations
- Safety – Knows and understands emergency procedures and completes incident reports
- Communication – Consistently uses positive communication skills to promote effective
external customers. Models professionalism by addressing others with appropriate
actions, appearance, and communication. Models and promotes effective written and
verbal communication.
- Customer Service – Supports the organization’s customer service initiative. Strives for
and meets needs of patients while maintaining appropriate boundaries. Displays a
friendly, helpful, and approachable demeanor. Obtains feedback from patients regarding
their perceptions of the service provided to them and utilizes this information to improve
service delivery.
- Respect – Establishes compassionate and supportive rapport with patients.
- Quality Improvement – Assures that information is collected, organized, reported and used
supervisor areas within scope of responsibility that fall outside the quality parameters.
Serves on committees or process improvement teams to assist in improving
quality/customer satisfaction, as assigned.
Education/Training:
High school graduate, 2 years college preferred.
Skills:
Proper telephone etiquette, possess a friendly and understanding manner when meeting
patients and visitors and responding to their needs; ability to do general clerical duties.
Computer skills and proficiency with Microsoft software including Word, Excel and Outlook.
Physical Demands:
Work is indoors in an office environment with moderate noise. Intermittent physical effort
involving lifting of up to 25 pounds, walking and stooping is required. A typical workday
involves sitting, frequent use of a keyboard, reaching with hands and arms, and talking and
hearing, approximately 70% of the time. Approximately 30% or less of the time is spent
standing. Normal vision abilities required, including close vision and ability to adjust focus.
WORK ENVIRONMENT/JOB LOCATIONS:
Involves everyday risk or discomfort requiring normal safety precautions in an office setting,
meeting room and patient care areas. Work may involve mental and emotional stress. Some
driving required. Will work primarily in main facility.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by
people assigned to this classification. They are not to be construed as an exhaustive list of responsibilities,
duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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