Engineer II - Quality

MANN+HUMMEL

Date: 22 hours ago
City: Gastonia, North Carolina
Contract type: Full time
Job Responsibilities

 Job Description

This is a full-time, onsite position based at our location in Gastonia, NC.

  • Ensure customer specific requirements are being met and is the interface between the customer and internal functions on quality matters for company providing air filtration products
  • Lead the relationship with the customer’s quality responsible after Start of Production (SOP)
  • Lead and develop a team of Quality Auditors
  • Organize and support customers’ quality-related visits and audits
  • In case of an audit finding, organizes the investigation, correction or corrective action and verification
  • Proactively visit the customer’s site as needed or requested
  • Work with the customer’s portal for quality related topics
  • Monitor and report the site-specific view of quality on the customers’ portals
  • Enter all quality requested data to customers’ portal and answer the customer requests
  • Advise and be the expert on the use of customer specific requirements
  • Review and submit customer requested documentation such as requalification and data
  • Discuss with customer the Production Part Approval Process (PPAP) submission requirements in case of changes due to Technical Change Management (TCM) and coordinate the customer PPAP submission
  • Manage the deviation process with the customer
  • In case of an internal production-conformance, steer the evaluation of the non-conformity based on defined and agreed customer specifications
  • In case of a customer complaint (0 km and field), initiate the problem-solving process with the relevant team
  • In cases of a formal complaint, review and submit the required documentation to the customer and ensure timeliness of submission based on customer’s expectation
  • In case of field complaints, enter the field data into SAP WM, negotiate technical factors, and reject claims and initiates alerts
  • Support continuous improvement and corrective action activities of quality related processes
  • Ensure the right application of Quality tools and expertise
  • Stop any process or product delivery in case of a serious non-conformance of customer expectations, safety or environmental risks

Requirements

Education:

  • Bachelor’s degree (or foreign equivalent) in Industrial or Manufacturing Engineering, or closely related field

Required Experience and Skills:

  • Three (3) years of experience as a Quality Engineer, Manufacturing Engineer, Process Engineer, Project Launch Engineer, or closely related occupation in a manufacturing industry
  • Three (3) years of experience with Quality Management Systems; Quality control tools including Failure Mode and Effect Analysis (FMEA), Control Plan, Measurement System Analysis (MSA), Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), and 8D; ERP software; Ishikawa methodology; International Automotive Task Force (IATF) 16949 audits; and customer portals
  • Two (2) years of experience with Q-Das qs-STAT

Additional Requirement:

  • Up to 10% travel is required to our company distribution centers located in South Carolina and North Carolina and to unanticipated customer sites located throughout the U.S.
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