Customer Care Specialist

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
  
  
  

Overview:

Liberty Oxygen and Medical Equipment is hiring a Customer Service Representative to join our growing team. This is a great opportunity for someone with experience in healthcare customer service, durable medical equipment (DME), or insurance verification — or for someone looking to start a career in the medical equipment field.

We are the leading DME provider in the Twin Cities, with 7 metro locations. If you're a compassionate, organized person who enjoys helping others, we want to hear from you!

Benefits & Perks:

• Competitive pay (based on experience)
• Full-time position with paid time off (PTO)
• Medical, dental, and 401(k) plans
• Career advancement and training opportunities
• Supportive team environment
  
  
  

Responsibilities:

• Greet and assist customers in a welcoming retail showroom
• Provide phone and in-person support for patients and caregivers
• Educate customers on medical equipment usage, including CPAP machines
• Assemble, display, and manage retail inventory of medical supplies
• Handle insurance verification, authorizations, and required documentation
• Coordinate retail and insurance sales based on physician orders
• Merchandising of retail showroom
• Follow HIPAA regulations and maintain patient confidentiality
  
  
  

Qualifications:

• High school diploma or GED
• Customer service experience in retail, healthcare, or DME preferred
• Knowledge of medical terminology, insurance billing, or Medicare/Medicaid is a plus
• Able to lift and assemble medical equipment as needed
• Strong communication and organizational skills
• Must have reliable transportation