Manager of Enterprise Success

The Role

Large enterprise partners trust Remi to execute flawlessly on thousands of roofing projects. As Manager of Enterprise Success, you’ll be their day-to-day champion—answering questions, triaging issues, and surfacing insights that help both sides win. You’ll scale a small but mighty team that protects and grows our most strategic relationships.

Responsibilities

• Own the health of Remi’s enterprise accounts, starting with Sunrun and expanding to insurance carriers and other partnerships
• Lead a team that manages daily partner communications
• Respond to inquiries rapidly, mobilizing internal teams to resolve blockers fast
• Develop escalation pathways and prioritization frameworks so partner needs never fall through the cracks
• Create feedback loops with Product and Ops to translate partner pain points into roadmap items and process improvements
  
  

Required Qualifications

• 2+ years in account management or customer success
• Executive-level communication skills
• Track record of improving customer sentiment and developing key partner relationships
• Comfortable juggling multiple high-priority threads without dropping the ball
  
  

Preferred Qualifications

• Experience in solar, roofing, construction, or insurance ecosystems
• Familiarity with SLAs, SOWs, and contractual obligations in enterprise partnerships
  
  

Benefits

• Go out to lunch with your teammates every day with our $20 lunch stipend
• Unlimited paid time off
• 5% 401k match
• 100% paid parental leave and medical insurance
• $100 monthly cell phone credit