Customer Care & Service Scheduling Specialist

Be the Hero Our Customers Deserve. Join the HomePro Team Today!

HomePro Technologies, a leader in smart home automation, security systems, and media installation solutions in the DFW area, is growing — and we’re looking for motivated, professional, and customer-focused individuals to grow with us.

We’re hiring Customer Care & Service Scheduling Specialists who are passionate about providing best-in-class customer experiences and have the drive to grow their careers in a fast-paced, cutting-edge industry.

If you're looking for more than a job — if you're looking for a place to contribute, be challenged, and truly make an impact — we want to hear from you.

What You'll Do:

As a Customer Care & Service Scheduling Specialist, you will serve as the frontline ambassador for the HomePro customer experience. You'll bring clarity, support, and solutions to every customer interaction.

Key Responsibilities:

• Customer Care Support: Serve as the first point of contact for customers needing assistance with their HomePro systems.
• Service Scheduling: Coordinate service technician appointments for residential and home builder clients.
• Tier One Technical Support: Troubleshoot basic technical issues and provide first-level support before escalating to our dedicated Tech Support Specialists.
• Escalation Management: Handle customer concerns with professionalism, ensuring a timely and empathetic customer outcome.
• Customer Experience Improvement: Provide feedback and insight to help HomePro improve its service operations and ensure we always take care of the customer.
  
  

What We're Looking For:

Desired Qualifications:

• 1–3 years in a customer support, scheduling, or coordination role (preferably in tech, installation, or service industries)
• Strong communication and problem-solving skills
• High attention to detail with excellent organizational abilities
• A proactive and positive attitude with a willingness to learn and grow
• Basic understanding of smart home, media, or security systems (preferred but not required)
  
  

What You’ll Bring:

• A customer-first mindset
• A desire to be part of a supportive team
• A professional approach to communication and resolution
• A commitment to improving the customer journey
• The drive to grow personally and professionally with a company that invests in its people
  
  

Why Join HomePro Technologies?

• Work with innovative technologies in home automation and security
• Career advancement opportunities in a growing company
• Professional and supportive team culture
• Ongoing training and development
• Make a real impact in the lives of our customers
  
  

Compensation & Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Ongoing training and growth programs
  
  

Apply Today – Be the Hero HomePro Needs!

Ready to make a difference and be part of a company that’s leading the way in home technology? Submit your resume and a brief cover letter explaining why you're the right fit.

Let’s shape the future of smart living — together.