Referral Coordinator

Date: 8 hours ago

City: Bryan, Texas

Contract type: Full time

Key Responsibilities

Referral Management:

Process all incoming referral faxes within three business days.
Follow up on pending referrals, making at least three attempts to contact patients and closing the referral loop by notifying referring providers.
Manage patient referrals, including discussing details and expectations with patients, verifying insurance eligibility, and maintaining communication with referring providers.
Adhere to no-show and dismissal policies for patients which includes sending certified letters and/or secure emails to non-adherent patients.
Discuss referral details and expectations with patients.
Manage referral lists and schedule patients with appropriate providers.
Enter complete and accurate patient demographics and insurance information into the EHR.
Ensure patients insurance is valid and active and covers orthopedic services via performing insurance eligibility checks.
Maintain communication with referring providers throughout the referral process.
Register patients via abstracting information from incoming referral documents.
Utilizing all resources to obtain additional information if and when needed.

Patient Scheduling

Schedule new patient appointments, follow-ups, and other necessary pre-visit appointments.
Answer phone calls and process voicemails, portal messages, and inquiries in a timely manner.
Ensure provider schedules are fully utilized and assist with follow-up scheduling needs.
Manage cancellations, reschedules, and no-shows, and correct registration errors as assigned.
Assist with completing tasks that have been emailed to the scheduling email group.
Process patient portal messages and inquiries.
Maintain accurate patient records in the EHR.
Manage provider schedules, ensuring full utilization.
Assist providers with follow-up scheduling and other scheduling needs as required.
Collect outstanding balances when prompted.
Provide patients with cost estimates for services per policy.
Fulfill daily assigned duties promptly and efficiently.

Administrative Support

Attend and actively participate in team meetings.
Handle contract clinic scheduling and act as the primary contact for contracted clinics, scheduling patients within specified timeframes.
Complete daily administrative tasks efficiently and ensure compliance with organizational policies.

Contract Clinic Scheduling

Act as the primary contact for contracted clinics, if and when assigned.
Schedule patients for clinics within specified contract timeframes (e.g., 30 days, 7 days).
Serve as the primary point person and answer or delegate questions as needed.

Skills, Knowledge And Expertise

Education & Experience:

High school diploma or equivalent required.
Experience in the medical field and knowledge of insurance and eligibility is preferred.
Experience working with Electronic Health Record (EHR) systems is a plus.

Key Competencies

Strong organizational skills and attention to detail.
Excellent interpersonal and communication skills to handle patient interactions with empathy and professionalism.
Ability to manage multiple tasks in a fast-paced environment and prioritize effectively.
A collaborative mindset with the ability to work both independently and within a team.

Benefits

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