IT Helpdesk Technician

Description

About Us: Urology Centers of Alabama is a leading healthcare provider specializing in urological care. We are dedicated to delivering exceptional patient care and innovative medical solutions. Our team is committed to creating a supportive and collaborative work environment where employees can grow and excel.

Job Description:

We are seeking a motivated and enthusiastic IT Helpdesk Technician to join our team. This entry-level position is ideal for individuals with basic IT knowledge who are eager to develop their skills and advance their careers in the IT field.

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist with the setup, configuration, and maintenance of computer systems and peripherals.
• Document and track support requests using our ticketing system.
• Escalate complex issues to senior IT staff as needed.
• Maintain a high level of customer service and professionalism.
• Participate in ongoing training and development opportunities.
  
  
  

Benefits

• Employer Paid Short Term Disability
• Medical
• Dental
• Vision
  
  
  

Qualifications

• Basic understanding of computer systems, networks, and software applications.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.
• High school diploma; additional certifications (e.g., CompTIA A+) are a plus.