Metrics and Reporting Analyst

Job Description

Consociate Health, a leading Third-Party Administrator, offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, and creates continuous learning and embraces the ideas and diversity of others.

As part of our Mission to make Healthcare more accessible and affordable for our clients through innovation solutions and expert consultation, we value the inherent qualities that are foremost in our Mission, Vision, Values- Compassion, Humility and Impact, which allow us all to create authentic relationships with our team and our clients.

Position Summary

The Metrics and Reporting Specialist is responsible for designing, developing, maintaining, and publishing operational reports to support decision-making. This role involves collecting relevant reports, analyzing raw data, and providing recommendations based on findings. The specialist must create executive-ready reports, ensure data accuracy, and communicate insights to managers and clients. Strong analytical, organizational, and multitasking skills, along with intermediate to advanced Excel proficiency, are required. This position reports to the Director Health Benefits and Operations Strategy

Principal Duties And Responsibilities

• Gather, document, and support reporting requirements.
• Analyze data and create reports to assist in decision-making.
• Identify appropriate data sources, metrics, and reporting tools.
• Ensure data governance compliance and accuracy in reporting.
• Develop, maintain, and distribute business reports for internal and external stakeholders.
• Work with third-party vendors to obtain necessary data.
• Collaborate with internal teams to troubleshoot report discrepancies.
• Automate reporting processes and identify process improvement opportunities.
• Train staff on database management and reporting best practices.
• Perform medical record collection and data validation.
• Communicate data insights through reports, presentations, and verbal briefings.
• Other possible duties as may be assigned.
  
  

General Expectations

• Present a positive image of Consociate Health at all times.
• Provide and promote the delivery of services with a prevailing attitude of respect and recognition of the personal worth and dignity of every individual whether they are a customer or co-worker.
• Communicate in a clear and concise manner, while also demonstrating receptivity through active listening.
• Identify and perform work that has not been specifically assigned, as needed.
• Continuously seek opportunities for improvement and suggest ways in which procedures/systems may be modified to accomplish tasks/goal efficiently and effectively.
• Demonstrate a teamwork philosophy by working cooperatively with others.
• Attend required in-service and staff meetings.
• Seek other educational opportunities directly related to this position.
• Preserve the confidentiality of all business-sensitive information, including but not limited to that of insured groups and individuals, employees and applicants.
• Adhere to established safety standards and utilizes proper techniques to avoid work-related injuries.
  
  

Benefits

• Paid time off
• Paid Holidays
• Medical, Dental and Vision Insurance
• Basic Group Life, Short Term and Long Term Disability
• Voluntary Life, Critical Illness and Accident Coverage
• 401K Plan: Employees are immediately eligible with a 2% automatic enrollment. Consociate matches up to 4% of an employees' annual salary.
  
  

Required Experience

SERVICE EXPECTATIONS:

• Greet all people in a prompt and courteous manner. Communicate in a warm and courteous manner, making eye contact and speaking in a tone of voice that matches words.
• Ask customers what they need and strive to exceed their expectations. Offer and provide assistance whether or not the request falls within your specific job duties.
• Respond to customer requests in a timely manner consistent with Consociate Healths standards and best practices, return calls promptly and keep them informed of delays before they ask.
• Make decisions based on customer needs, opinions, complaints or suggestions.
• Take appropriate steps to resolve problems to the customer's satisfaction.
• Ask customers for their opinions, accepting criticism as an opportunity to improve service.
• Seek opportunities, provide value-added services, and eliminate tasks that do not serve our customer.
• Remain aware of products and services provided by Consociate Health.
• Project a positive, professional image when working.
  
  

Knowledge, Skills And Ability Requirements

• Lead reporting improvements and automation initiatives.
• Review and enhance reporting solutions based on business needs.
• Conduct training on reporting tools and data analysis.
• Monitor financial and business trends to inform budgeting decisions.
• Participate in department-wide projects to optimize reporting processes.
• Proactive individual with strong analytical capabilities, attention to detail, and the ability to manage multiple reporting tasks in a fast-paced environment.
  
  

Reporting Structure

• Reports to the Director Health Benefits and Operations Strategy
  
  

Keyword: Metrics and Reporting Analyst