Technical Support Specialist
Experis
Date: 9 hours ago
City: Orem, Utah
Salary:
$22
-
$26
per hour
Contract type: Contractor
Remote
Our Fortune 500 client in Remote is looking for hardworking, motivated talent to join their innovative team. Are you an Bilingual Technical Support Specialist with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait... apply today!
Position Title: Bilingual Technical Support Specialist
Location: 100% Remote
Duration: 6+ months with high possibilities of extension
Bilingual French is required
PAY RANGE: $22-26/hr on W2
Description
What you will do
The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of products. The position will report to our Intrusion Technical Support Manager
As a member of this team, you will work within a dynamic environment that provides a platform for you to have an immediate impact.
How you will do it
As a Technical Support Specialist, you will be responsible for responding to customer calls daily professionally and efficiently, dealing with and resolving issues within SLA times, providing support for the Johnson Control Security Products Intrusion product range, working on both application software and hardware products, providing feedback to customer, colleagues and managers and evaluation of products.
As a key player of the NA Technical Support Team, you will work within a dynamic environment that provides a platform for you to have a considerable impact on JCI processes and products. You are an important function in the R&D organization with a positive team-player attitude combined with a multi-interface approach.
What we look for
(Required)
If you are not available or if this is not the right role at the moment, please share the job description with your friends and let us know if any of them show interest.
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
Position Title: Bilingual Technical Support Specialist
Location: 100% Remote
Duration: 6+ months with high possibilities of extension
Bilingual French is required
PAY RANGE: $22-26/hr on W2
Description
What you will do
The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of products. The position will report to our Intrusion Technical Support Manager
As a member of this team, you will work within a dynamic environment that provides a platform for you to have an immediate impact.
How you will do it
As a Technical Support Specialist, you will be responsible for responding to customer calls daily professionally and efficiently, dealing with and resolving issues within SLA times, providing support for the Johnson Control Security Products Intrusion product range, working on both application software and hardware products, providing feedback to customer, colleagues and managers and evaluation of products.
As a key player of the NA Technical Support Team, you will work within a dynamic environment that provides a platform for you to have a considerable impact on JCI processes and products. You are an important function in the R&D organization with a positive team-player attitude combined with a multi-interface approach.
What we look for
(Required)
- Fluent in French is required)
- Strong Technical Background or Associative Degree or equivalent would be preferred.
- Tech-savvy individuals who can navigate IT and interactive communication tools.
- Experience in dealing with hardware and software issues.
- Strong troubleshooting skills.
- Action-orientated, self-starter takes initiative to resolve issues.
- Strong communication, interpersonal and problem-solving skills.
- Highly motivated, and able to develop resilient and positive professional relationships.
- Quick learner and team worker who provides effective communication to key stakeholders.
- The first shift starts at 6:00 AM EST and ends at 3:30 PM EST.
- The last shift starts at 9:30 AM EST and ends at 6:00 PM EST.
- Strong English communication skills, both written and verbal.
- Previous experience in a Technical Support or fault-finding-related role would be helpful
- Experience working within the Electronic Security (Intruder Systems) or Communications industry
- Understanding of electronic security products and electrical concepts
- Understanding of networking principles and concepts.
If you are not available or if this is not the right role at the moment, please share the job description with your friends and let us know if any of them show interest.
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
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