Samsung Regional Field Operations Manager

Job Type

Regular

Work Location:

Market - SAMDA - IL - Chicago West

Overview

2020 Companies has a full-time Regional Field Operations Manager opportunity representing our client, Samsung Electronics America.

The Regional Field Operations Manager is required to travel regularly within the assigned region to monitor and effectively implement 2020 and client strategies that drive sales, consumer engagement, and brand awareness. The RFOM will develop strategic client relationships that perpetuate growth and service offerings.

What's in it for you?

• Work remotely and travel as needed
• Competitive annual salary of $100k to $120k, paid weekly
• Bonus potential paid quarterly
• Next day pay on demand with DailyPay
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program
  
  
  

Job Description

Responsibilities:

• Create the culture and structure that enables the Samsung team and Market Sales Managers to elevate sales, consumer engagement, and brand awareness
• Collaborate with SEA regional leadership to effectively align with client and company directives
• Coordinate activities of the MSMs to meet and/or exceed sales goals and objectives, store coverage, and improve both customer and client satisfaction
• Consistently hold each MSM accountable for weekly and quarterly sales objectives, equipment, documentation, and operations on sales activities
• Successfully determine staffing requirements in accordance with client directives
• Routinely travel to each market
• Ensure adherence to all company policies and procedures
• Administer and document all counseling and terminations accurately and promptly, while following established procedures
• Lead and contribute to Samsung cross-functional operations projects, defining project scope, goals, deliverables, and KPIs
• Manage the day-to-day logistics of project execution, ensuring timely and efficient completion within budget constraints
• Facilitate the implementation and ongoing optimization of new processes and systems to enhance operations
• Collaborate closely with cross-functional teams, including operations, finance, IT, and sales, to ensure seamless integration of project initiatives
• Generate detailed project reports, analyze data to identify trends, measure performance, and provide actionable insights
  
  
  

Performance Measurements

• Ensure the field retail team meets established weekly/monthly/quarterly productivity goals and quota
• Maintain proper headcount in assigned districts
• Client satisfaction based on candidate submission, field activity/objectives, and substantiated complaints
  
  
  

Qualifications

• High School Diploma or equivalent required; Bachelor’s degree preferred
• 5-8 years sales experience required
• 3-5 years of retail and sales management experience required
• Extensive retail and/or direct sales management experience required
• Exercise operational excellence and a high level of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Superior leadership abilities with practical, professional communication and presentation skills
• Proven ability to show good judgment and initiative, make decisions, and problem solve
• Capable of working autonomously with excellent time management skills
• Must be able to travel 30% of the year to various markets across the US and work flexible hours
  
  
  

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.