Branch Manager (BRM)

Essential Duties and Responsibilities:

• Achieve operational, financial, and cultural performance results as defined by the company
• Manage all employees under the assigned branch location(s), ensuring that all employees adequately perform their job functions
• Oversee various personnel functions including hiring, discipline, new hire orientation, performance evaluations, development of staff, and terminations
• Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements; maintain compliance governing or accrediting agencies
• Review financial statements, operational and management reports, sales volumes, outstanding tasks, goals/budgetary progress, key performance indicators, and other data/information with frequency in a manner that tracks and reviews progress and achievements
• Maintain current knowledge of and ensure compliance with company policies and procedures; respond to complaints and incidents promptly and report through proper channels in a timely fashion
• Manage relationships with employees, vendors, physicians, and other referral sources.
• Maintain a high level of engagement and satisfaction with patients, referral sources, and branch employees
• Call upon referral sources to maintain positive working relationships with key accounts and to promote the company and its offerings; build strong relationships with sales staff to ensure that sales and marketing objectives are met
• Ensure physical control and proper care of company assets; account for movement of physical assets within the software in a timely fashion
• Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included and ready for billing upon delivery (or as allowed by authoritative and governing guidelines)
• Ensure that daily accounting and/or reconciliation of activities and assets is performed, reviewed, and documented
• Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene
• Participation in on-call rotation for the company.
• Responsible to perform other duties as assigned by management
  
  
  

Qualifications:

• High school diploma or equivalent; college degree preferred.
• 3-5 years of relevant healthcare or management experience preferred.
• Must have a valid, state-issued driver’s license with a good driving record.
  
  
  

Preferred Knowledge, Skills and Abilities:

• Knowledgeable of medical billing practices, eligibility and insurance requirements, and billing reimbursement.
• Commitment to service excellence and superior performance.
• Solid verbal and written skills.
• Effective and engaging communicator with ability to achieve desired performance results through branch employees.
• Organized, structured, and resourceful in carrying out branch responsibilities.
• Professionally postured in both behavior and physical appearance.
• Strong interpersonal and rapport-building skills; respectful and polite in all interactions.
• Able to physically lift, carry, and move equipment.
• Able to safely drive and operate a vehicle.
• Efficient use of technology and software. Self-motivates and self-sharpens.
• Able to delegate effectively, but also able to perform job functions of branch employees when necessary and in order to maintain/sharpen skills.
• Able to manage time effectively and to display deductive problem-solving skills. Effective decision-making and ownership of results.
  
  
  

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.