Operations Coordinator

Job Details

Description

Pacifica Hotels is actively seeking a dynamic Operations Coordinator to join the team at the Home Office in Aliso Viejo, CA! The Operations Coordinator will be responsible for smooth, effective operation of the front desk, public and communal areas throughout the home office. Provides administrative support to various departments based at the home office.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES OF THE JOB INCLUDE, BUT ARE NOT LIMITED TO:

• Greet, acknowledge and assist visitors upon arrival to the office.
• Manage incoming/outgoing mail and deliveries.
• Manage incoming/outgoing office email communications and phone calls.
• Establish and manage inventories for the kitchen and mail room.
• Monitor and coordinate meeting room calendars
• Monitor, respond to and log gift certificate requests.
• Monitor and respond to [email protected] emails. Direct inquiries to appropriate department.
• Maintain an eye for detail and ensure that all public and communal areas are tidy and well organized.
• Provide information and assistance to team members, vendors, and business contacts regarding routine questions or issues, initiates problem resolution.
• Assists the Corporate Director of Facilities and Corporate Manager of Hotel Performance & Support with projects, deployments, and implementation schedules as needed.
• Assists the Operations Department and Hotels with systems support and training as directed by the Corporate Director of Facilities or Corporate Manager of Hotel Performance & Support.
• Supports the Quality Assurance Inspection program via compilation and distribution of reports, and communication of new Hotel Standards as applicable.
• Maintains positive relations with key supplies and vendors, including regular business reviews with company enterprise level vendors.
• Liaises with Accounts Payable Department to ensure accurate and timely payment of invoices related to the home office and operations.
• Provides the Corporate Director of Facilities and Corporate Manager of Hotel Performance & Support with daily tasks to include expense management, requested feedback on hotel initiatives and reporting.
• Provides company with reporting and analytics in Guest Satisfaction Surveys, Quality Assurance, Social Ratings, and Preventative Maintenance completion.
  
  

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational and time management skills.
• Great customer service and interpersonal skills.
• Friendly, service-oriented personality.
• Keen attention to detail.
  
  

Knowledge/Education/ Experience

• Prior hotel experience.
• Professionalism and confidentiality are essential, with a strong commitment to providing outstanding customer service.
• Outstanding knowledge of business English, spelling and punctuation, office practices and procedures.
• Demonstrated proficiency in using MS Office products such as Word, Excel, and Outlook.
  
  

Skills/Abilties/ Other Requirements

• Ability to consistently display courtesy, etiquette, and enthusiasm on the phone and in person
• Ability to be pro-active, take initiative and work autonomously
• Strong organizational skills with the ability to maintain comprehensive and cohesive records
• Must possess the ability to work under pressure and meet deadlines
• Ability to write and communicate in a professional manner
• Ability to shift focus from big picture to “getting things done” as necessary
• Ability to operate and trouble-shoot general office equipment (e.g., copier, fax, etc.)
  
  

Physical Requirements

• Standing, sitting, walking, use of keyboards (sometimes for long periods of time). Lifting up to 25 lbs.
  
  

Health Benefits, Travel Perks & More

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Range: $25.00-$28.00 per hour