Regional Director of Operations

If you have a passion for people, processes and performance excellence then join our team as the Regional Director of Operations (RDO). The RDO will provide above property leadership ensuring hotels are driving results in guest satisfaction, market share, and flow through. The Regional Director of Operations will inspire the team to foster an environment where creating exceptional experiences for our associates and guests is a second nature. Acting as direct supervisor to our General Managers, the RDO will provide support and resources both, in person and remotely, to ensure operational excellence at assigned locations. Must be able to travel as needed throughout hotels in the portfolio.

Annual Salary Range: $123,000.00-$145,000.00

Our Regional Director of Operations makes a difference by:

• Leading by example
• Mentoring team
• Improving performance
  
  
  

Our Regional Director of Operations will:

• Train and improve functions of the assigned hotels under the policies and practices of the company while improving guest satisfaction, employee morale, targeted profitability, and complying with brand requirements.
• Provide leadership, training, supervision, and support to assigned hotels, making measurable improvement and retaining top talent.
• Identify and understand issues, problems, and opportunities and develop solutions, solve problems and choose course of action.
• Lead, motivate and direct with clear communication
• Work cooperatively with others to accomplish business goals and objectives
• Bring line items within budget by making all necessary corrections to operational procedures.
• Promote Company policies and values to all managers and associates
• Ensure proper follow up and follow thru on company deadlines and initiatives
• Proactively and consistently measure hotel key performance indicators of guest satisfaction, market share, and flow through to ensure hotel exceeds target goals.
• Ensure all hotels are meeting or exceeding the Brand guidelines for service, quality, training, and product
• Ensure all hotels pass Brand quality assurance audit, internal audit, process audit.
• Model strong customer service orientation and skills with exceptional attention to detail
• Conduct regular property visits, using property visit tools to ensure processes and procedures are being followed.
• Conduct monthly P&L reviews with each General Manager to ensure focus on areas of opportunity and develop action plans for improvement.
• Effectively manage multiple projects while prioritizing tasks and utilizing action plans to achieve goals.
• Work collaboratively with executive leadership team to achieve alignment
• Be flexible, adaptable and able to change course of action when appropriate; effectively transitioning between tasks while maintaining objectives midst shifting priorities.
• Ensure professional image at all times through appropriate business conduct, appearance and dress.
• Conduct reviews and provide performance feedback as needed
• Comply with all state and federal regulations
• Take on additional projects as directed by the Chief Operating Officer, including implementation of new company initiatives/programs and assisting with new property openings and acquisitions
  
  
  

Knowledge, skills and abilities necessary to be successful in this role include:

• Minimum five years in hotel industry required
• Experience in multi-unit leadership preferred
• Proven leadership experience, excellent people skills, strong business acumen and exemplary ethics.
• Maximizing performance through training, coaching, and mentoring is essential
• Able to present ideas, concepts, and information effectively and clearly through written and spoken words; actively listens; communicates comfortably with various audiences, responds effectively to questions.
• Must be committed to excellence and providing our guests and employees with great customer service and work environment
• Experience with Hilton, Marriott and Choice brands a plus
• Revenue and Sales Management experience preferred
• Valid driver’s license required
• This job description could evolve based on the company's specific needs and goals.
  
  
  

Benefits Include:

Vacation

• Paid Holidays
• Flex Holidays
  
  
  

401k with 10% employer match

Tuition Reimbursement

Bonus Program

Medical

Dental

Vision

Life Insurance

Short and Long Term Disability

Accident and Critical Illness

Hotel Discounts

MHG Hotels LLC seeks to attract and retain a highly performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 202. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to [email protected] “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.