IT Program Manager

**Work is Sweet!**

'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.

See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.

Job Description Summary

POSITION OBJECTIVE:

This position is responsible for the planning, management and coordination of IT initiatives for See's Candies. Functions/focus areas include E-commerce, Order Management, Enterprise Resource Planning (ERP) and Finance/Human Resources efforts.

The pay range for this position in California, Washington and Colorado at commencement of employment is expected to be between $$106,400 - $130K annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Job Description

**POSITION RESPONSIBILITIES:**

• Provide program management for assigned platforms, including new implementations and continuous improvement of existing systems.
• Manage project financials, including budgeting, forecasting, and tracking expenditures to ensure alignment with financial goals and company objectives.
• Oversee OPEX and CAPEX planning, ensuring accurate allocation of resources and adherence to financial guidelines while optimizing cost efficiency.
• Partner with IT management to ensure enhancement, support and maintenance objectives are achieved on time and on budget.
• Develop, maintain and improve maintenance and enhancement processes for See's systems.
• Ensure adherence to standard best practices and software development life cycle (SDLC) methodologies for system efforts.
• Responsible for establishing implementation target dates for various IT deliverables and system updates. Includes understanding business and compliance deadlines as well as project interdependencies.
• Initiate communications with IT and business project team members to gain understanding of business and technical project requirements.
• Manage and support project manager resources with their various initiatives and work efforts.
• Responsible for defining program, project, and related resource requirements.
• Create or assist in creation and execution of program and project work plans. Revise resulting work plans as appropriate to meet changing needs and requirements.
• Establish and maintain well-groomed Kanban boards for all assigned platforms.
• Identify, resolve and/or escalate issues in a timely fashion. Work with business and IT executives to address resource restrictions and other constraints and conflicts.
• Successfully manage projects from a budget, schedule and quality assurance perspective.
• Ensure project and system maintenance documents are complete, current and stored appropriately.
• Facilitate daily/weekly project status meetings as required; produce and publish daily updates/weekly or monthly status reports as required
• Performs special projects as assigned by management.
• Responsible for identifying opportunities to enhance technology and innovation that will improve departmental effectiveness.
• All See's staff must be committed to the company's core principles and workplace values, including diversity and inclusion.
  
  

Minimum Qualifications

• Bachelor's Degree in Computer Science, Engineering, Technology or related field; equivalent related work experience may be considered in lieu of degree.
• Minimum 3 years of experience as a Project Manager, ideally focusing on large, complex enterprise-wide IT projects; PMP (Project Management Professional) certification or equivalent preferred.
• Minimum 5 years of experience in retail or manufacturing with a mid- to large size company; food and beverage experience a real plus.
• Solid experience managing implementations involving integration and data conversion deliverables.
• Demonstrated ability to manage several different projects/initiatives simultaneously; strong capabilities in multi-tasking and work prioritization.
• Experience and proficiency with waterfall and agile/iterative methodologies.
• Expertise in program/project management tools, such as MS Project, Smartsheet; experience with Confluence/Jira a definite plus.
• Possess general understanding of application programming, database, system design and infrastructure.
• Able to effectively interact and communicate across all levels of the organization; able to manage team across multiple locations, with a mix of both internal and contractor resources.
• Capable and willing to travel approximately 10 – 20%.
• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
  
  

_See's is an EOE

See's will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance \#131192 and Los Angeles Municipal Code 189.00)._