Customer Experience Specialist

Are you passionate about delivering exceptional service and desire to join a dynamic team who is a leader in the steel industry? We're seeking a Customer Experience Specialist who will be instrumental in providing superior support to our valued customers and sales team, while representing our brand with pride.

Founded in 1979, Majestic Steel is a family-owned, leading steel distribution, processing, and solutions company. Majestic sells its steel to a diverse set of customers across North America in markets including HVAC, construction, equipment, agriculture, and appliance industries.

Why Work With US:

• Work Setting: Onsite
• Hours: Monday–Friday, 8:00 am – 5:00 pm
• Pay: $50,500-$71,000/yearly, depending on experience
• Benefits: Medical, Dental, and Vision Insurance, 401k Retirement Plan, Life Insurance, Disability Insurance, Paid Vacation, and Paid Holidays
• Professional Growth: Continuous learning and development in the steel industry
  
  
  

What You'll Do:

• Customer Support: Provide top-tier support to Majestic customers while effectively promoting our brand, products, and services.
• Order Entry: Administer sales orders and quotes with precision and attention to detail.
• Order Management: Monitor and track orders, providing timely status updates to Account Executives and customers.
• Documentation: Maintain detailed records of all important activities in our CRM system.
• Collaboration: Work closely with Account Executives and cross-functional teams to ensure customer satisfaction.
• Additional Responsibilities: Other job-related duties as assigned.
  
  
  

Who We're Looking For:

• Experience: Bachelor's Degree or equivalent work experience.
• Technical Proficiency: Experience with Microsoft Office products and Windows-based applications.
• Skills: Strong attention to detail, excellent verbal and written communication skills, and the ability to interact effectively with customers and team members at all levels. Must be highly organized, be able to multitask, and be adaptable in a fast-paced environment.
  
  
  

What Makes You Stand Out:

• Two years of customer support experience
• Two years of experience with flat steel products
  
  
  

At Majestic, we are committed to creating an inclusive environment where diverse voices are welcomed from associates throughout the entire organization. We have an inclusive culture, where all associates are respected; where different viewpoints, thoughts, and ideas are encouraged and embraced. Majestic is proud to be an equal opportunity employer.