Member Service Representative (Part Time 30 hrs/week M-F)

Date: 6 hours ago

City: Suffolk, Virginia

Contract type: Part time

TowneBank Has a Culture That

Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.
Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

As a Member Service Representative, you may look forward to:

Handling monetary transactions for members and enters them in the Bank’s software programs and provides receipts
Following the Bank’s security guidelines on a daily basis
Staying abreast of the Bank’s check cashing policies and procedures and federal laws to verify checks and cash, and examine documents for essential elements
Reviewing member accounts in order to make appropriate decisions regarding the requested transaction
Accurately keeping cash drawer in balance on a daily basis
Promoting TowneBank and its products and services
Providing exquisite service to members in person, on the phone or by email
Displaying a professional appearance and behavior
Handling other branch duties as assigned
Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

You are a person that has the following minimum required skills and competencies:

One year cash handling and customer service experience with a single employer and/or six months bank teller experience
Work experience using basic computer skills including Outlook, Excel, Word and other Microsoft applications. Experience using Bank software programs a plus.
Flexibility to learn and grow as new systems or processes emerge
Experience operating a cash register with ability to keep cash drawer in balance on a daily basis
Ability to accurately process monetary transactions in a timely fashion
Proven ability to provide excellent member service in person, on the phone, and by email
Ability to work as an integral and reliable team player
Dependability, punctuality and is able to keep unplanned absences to a minimum

Physically You Can Anticipate To

Express or exchange ideas by means of the spoken word via email and verbally.
Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time.
Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
Not substantially exposed to adverse environmental conditions.

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