People and Culture Coordinator

Lensa partners with DirectEmployers to promote this job for RES.

Description

We are committed to building a workplace where everyone feels heard and respected, and extending our culture of care so that every individual can reach their full potential. We want you to have a sense of belonging and feel valued for your contributions and the perspectives you bring.

Summary

As a member of the P&C Client Services group, the P&C Coordinator supports administrative and operational aspects of P&C and all points of the employee life cycle. The P&C Coordinator provides best-in-class customer service for employees’ P&C related needs, supports existing processes, and approached work with a growth mindset.

This role will be hybrid requiring 3 days in office and 2 days working from home.

Requirements

• Coordinates day to day onboarding and pre-hire processes, including background checks and drug screen.
• Acts as onboarding administrator in Jobvite ATS.
• Maintains employee records with attention to detail and high maturity regarding confidential information.
• Builds and runs regular reports and supports data entry and auditing in multiple systems.
• Configure forms and templates within ATS as needed, including email templates, offer letters, and new hire forms.
• Updates policies and practices and may identify opportunities for improvements.
• Processes craft applications with support from Talent Acquisition Partners.
• Processes employee transactions for all stages of life cycle, including new hire, promotions & transfers, pay changes, and terminations.
• Heavy data entry and auditing in multiple systems.
• Maintains employee records with attention to detail and high maturity regarding confidential information.
• Supports and backs up multiple processes in client services team, including promotions & transfers, pay changes, and employee account updates.
• Builds and runs regular reports for purposes of auditing consistent and accurate employee data across multiple systems.
• Becomes SME in all applicable systems and supports all present and future workflows.
• Maintains and updates standard operating procedures.
• Provides best-in-class employee experience in addressing employee questions and needs related to onboarding, benefits, and job and life changes.
• Acts as first line for employee questions for all points of employee life cycle and manages P&C inbox and ServiceNow ticketing system.
• Supports escalated employee questions, which require a higher level of subject matter knowledge.
• May create and own knowledge articles, employee job aids, and FAQ documents.
• Partners effectively with employees of all levels across the company, including client services team, business leaders, and P&C business partners, to streamline P&C business processes and enhance the employee and manager experience.
• Coordinates and supports other employee lifecycle administrative processes.
• Maintains employee rewards/prerequisite programs, including gym reimbursement, tuition reimbursement, and green car reimbursement.
• Processes request and maintains records.
• Updates policies and practices and may identify opportunities for improvements.
• Supports strategic initiatives within the P&C client services space.
• Collaborates to create and implement solutions.
• Attends work regularly and punctually, as scheduled or expected.
• Complies with Employee Handbook, Code of Conduct and Company Policies & Procedures.
• Presents, supports, and leads-by-example with a safety and quality-oriented attitude.
• Challenges others during decision-making processes and constructively manages through feedback effectively.
• Coordinates additional employee life cycle administrative tasks. For example: processing physical mail; responding to employment verification requests.
  
  

Safety

• Follows safety and security procedures and determines appropriate action. Reports potentially unsafe conditions and uses materials and equipment properly.
  
  

Qualifications

• Highschool/GED is required.
• Associates degree in a related field is preferred.
• 2+ years of general office experience is required.
• 2+ years of HR related experience is preferred.
• Required:
• A high degree of accuracy, confidentiality, and timeliness is required for the completion of assigned work.
• Basic level of competency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
• Must have aptitude and ability to learn new P&C processes and systems.
• Good communicator (written and verbal) and able to build strong, effective relationships with team members and internal clients.
• Ability to work independently and within a team while assuming responsibility; ability to prioritize.
• Preferred:
• Basic knowledge of P&C processes across multiple areas (ex. talent acquisition, talent management, total rewards, etc.).
• Demonstrates continuous efforts to improve P&C processes with eye to employee experience.
• Demonstrated intermediate critical thinking, research, and problem-solving skills.
• Functional competencies include customer focus, attention to detail, teamwork, excellence, and continuous improvement.
  
  

Anticipated base salary range: $21.60/hr. - $27.00/hr.

The final agreed upon compensation is based on individual education, qualifications, experience, and work location. This position is bonus eligible.

RES offers benefits that are effective first day of employment. These benefits include the following:

• Medical, Dental and Vision
• Health Savings Account with employer contribution
• Flexible Spending Accounts
• 4x pay Basic Life and Voluntary Life
• Short and Long Term Disability
• Accident, Hospital, and Critical Illness
• 401 (k) plan with 6% company match
• 4 weeks Paid Time Off (PTO) and 10 Paid Holidays
• Tuition Reimbursement and Green Car Reimbursement
• Volunteer and Charity Matching
• Paid Parental Leave and Paid Sabbatical Leave
• Employee Referral Bonus
• Employee Discounts and Wellness programs
• Wellness Reimbursement
  
  

Physical Requirements And Environment

The work environment and physical demands characteristics are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Rarely: Climbing, crouching, kneeling, pulling/pushing/lifting between 5-15lbs., and stooping are required.

Occasionally: Carrying 5-15lbs., gripping, handling, pinching, and walking are required.

Frequently: Standing is required.

Constantly: Reading, grasping, hearing, reaching, vision, repetitive motion, and sitting is required.

Rarely exposed to extreme cold, heat, and humidity, and wet climates, in the working environment.

Occasionally exposed to noise and hazards in the work environment.

We maintain a drug-free workplace. Candidates will be required to pass a pre-employment background investigation and drug test as a condition of employment.

RES is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

ReqID: REQ-6414

If you have questions about this posting, please contact [email protected]