Client Technical Support

Job Description

Identify, manage, escalate, and resolve technical issues. Install and configure software, print drivers, utilities, etc., to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.

Role Responsibilities:

• Provide basic technical support to client users.
• Troubleshoot application issues and perform basic diagnostics of desktop/laptop software problems.
  
  
  

Requirements:

• 1–3 years of related work experience, or an equivalent combination of education and experience.
• 1–3 years of customer service experience.
• Excellent communication skills.
• Ability to work in a team environment and commit to a flexible work schedule.
  
  
  

Preferences:

• 1–3 years of technical experience (a plus).
• Previous experience troubleshooting desktop, printer, and notebook issues.
• Strong proficiency in using and supporting Microsoft Office.
  
  
  

Rate: $26/hour (depends on experience level). This is a contract to hire position with candidates expected to work 40 hours/ week . Contract duration is 6 months with possible extensions.