Student - Customer Service Analyst

Main Purpose of the Role:

The Customer Service Analyst is responsible for compiling, analyzing, and presenting Customer Service data to identify opportunities for process improvements and to drive data-based decisions. Capitalizing technological tools and data analysis, the Customer Service Analyst provides crucial support for Customer Service operations and processes.

Main Tasks:

• Collect data from systems and internal parties
• Analyze reports and provide recommendations
• Create process maps
• Prepare clear, readable reports of findings and present recommendations to Customer Service leaders
• Support ad-hoc projects for both internal and external parties
• Identify automation or improvement opportunities
• Identify and implement technology utilization
  
  

Requirements:

• Collaborative mindset, excellent verbal and written communicate skills
• Ability to think outside the box, creative problem solving
• Highly analytical perspective
• Proficient in English language (Speaking, reading and writing)
• Must be able to commit to 20-hours per week, on-site. This is a part-time position for a college-student.
• Studies in Maritime, Supply Chain or Logistics a plus!