Content Rating Specialist
TaskUs
Date: 11 hours ago
City: New Braunfels, Texas
Contract type: Full time
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Job Overview:
We are looking for a highly focused and detail-oriented Content Rating Specialist to join our team. In this role, you will work on-site and play an essential part in supporting the testing and evaluation of large language models (LLMs). The majority of your work will involve reviewing AI-generated content, grading its accuracy, and ensuring it adheres to client-specific guidelines. You will also be required to actively engage with information, asking questions and providing answers from the perspective of an AI system. Precision, adherence to guidelines, and the ability to work with long audio content will be key to success in this role.
Key Responsibilities:
Wellness:
TaskUs devotes considerable resources to the wellbeing of its employees. Being a content moderator means participating in skills groups, counseling sessions, coaching sessions, and other wellness and resiliency programs. You will have 24/7 access to our Wellness & Resiliency Team to bolster your mental wellbeing.
Requirements:
TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to:
TaskUs reserves the right to reassign an employee to other TaskUs projects based on staffing needs, employee performance, and other considerations.
In order to help create a community that is safe for all employees, the Wellness & Resiliency Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. TaskUs offers a comprehensive, global psychological health and safety program for employees, guided by clinical psychology and grounded in neuroscience. Integrating evidence-based activities and information into employees' job duties to bolster psychological functioning is essential in serving employees' needs at every stage of your journey.
About Us:
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people.
In addition to our truly #Ridiculous culture, you'll enjoy benefits like:
TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.
TaskUs is an equal-opportunity employer. Life is better with Us! Find out what it means to work for a company that puts People before Profits!
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Job Overview:
We are looking for a highly focused and detail-oriented Content Rating Specialist to join our team. In this role, you will work on-site and play an essential part in supporting the testing and evaluation of large language models (LLMs). The majority of your work will involve reviewing AI-generated content, grading its accuracy, and ensuring it adheres to client-specific guidelines. You will also be required to actively engage with information, asking questions and providing answers from the perspective of an AI system. Precision, adherence to guidelines, and the ability to work with long audio content will be key to success in this role.
Key Responsibilities:
- Beta Test Large Language Models: Participate in testing and evaluating large language models by analyzing and interacting with AI-generated content.
- AI Evaluation & Grading: Review AI responses, assess their accuracy, and grade them based on predefined guidelines.
- Questioning & Answering: Analyze provided information, ask questions, and respond from an AI perspective, ensuring clarity and correctness.
- Adhere to Guidelines: Read, understand, and follow detailed client-specific guidelines when reviewing and annotating content.
- Attention to Detail: Ensure all content is reviewed with exceptional attention to detail, maintaining accuracy and quality in every task.
- Collaborate with Team: Work closely with teammates to ensure consistency in evaluating AI content and follow established guidelines strictly.
- Listen to Audio Content: Be comfortable reviewing and processing audio content, focusing on extracting relevant information.
- Objective Content Review: Apply client guidelines with precision, removing personal biases and subjectivity from content analysis and evaluations.
- Exceptional Attention to Detail: Ability to carefully review AI-generated content, ensuring that every detail aligns with the specified guidelines.
- Strong Listening & Focus Skills: Must be comfortable listening to long-form audio content and accurately processing the information for analysis.
- Understanding of Guidelines: Ability to read and thoroughly understand guidelines, applying them with consistency and precision in every task.
- Comfortable with AI Content: Willingness to work with and evaluate AI-generated content, asking questions and providing answers as an AI would.
- Clear Communication Skills: Ability to communicate feedback and ask for clarification when needed, while maintaining consistency across tasks.
- Independent & Team-Oriented: Capable of working independently but also able to collaborate with a team to ensure alignment and consistent output.
- Adaptability to New Technologies: Comfort with learning and working with evolving technologies, such as large language models and AI tools.
- Objective Analysis: Strong ability to review and assess content without introducing personal bias, always applying client guidelines strictly.
- This role requires on-site work, so candidates must be comfortable working in an office environment.
- You will be engaging with content daily, ensuring that all evaluations are accurate and conform to client expectations.
- Experience in content review, quality assurance, or a related field.
- Familiarity with AI technologies or language models is a plus, but not required. Experience in transcription, audio review, or related fields is beneficial.
- A collaborative and focused team environment with opportunities to work on innovative AI technology.
- Onsite position that offers hands-on experience with AI content evaluation.
- Comprehensive training on client-specific guidelines and tools.
- Opportunities for growth and skill development in the evolving field of AI and content annotation.
Wellness:
TaskUs devotes considerable resources to the wellbeing of its employees. Being a content moderator means participating in skills groups, counseling sessions, coaching sessions, and other wellness and resiliency programs. You will have 24/7 access to our Wellness & Resiliency Team to bolster your mental wellbeing.
Requirements:
- All employees exposed to graphic content will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.
- All employees exposed to graphic content will attend Resiliency Trainings.
TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to:
- Child exploitation and abuse
- Animal torture
- Gang Violence
- Murder
- Hate Speech
- Pornographic Content
TaskUs reserves the right to reassign an employee to other TaskUs projects based on staffing needs, employee performance, and other considerations.
In order to help create a community that is safe for all employees, the Wellness & Resiliency Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. TaskUs offers a comprehensive, global psychological health and safety program for employees, guided by clinical psychology and grounded in neuroscience. Integrating evidence-based activities and information into employees' job duties to bolster psychological functioning is essential in serving employees' needs at every stage of your journey.
About Us:
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people.
In addition to our truly #Ridiculous culture, you'll enjoy benefits like:
- Outstanding Medical, Dental, Vision and Prescription plans
- 401k Match
- Pet Insurance
- In-house Wellness Coaches
- Hundreds of Discounts with the Brands you Love and Use
TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.
TaskUs is an equal-opportunity employer. Life is better with Us! Find out what it means to work for a company that puts People before Profits!
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .
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