Customer Account Coordinator

Job Description

Join Our Team as a Customer Account Coordinator

Are you a dynamic and extremely detail-oriented professional seeking a rewarding opportunity that combines your passion for Customer Service and business alignment? Look no further! We're thrilled to present a career opportunity for a Customer Account Coordinator to join our team in The Woodlands Office. This is not a traditional Call Center role, it is a pivotal role between customers and the business.

Your Role In a Nutshell

As a Customer Account Coordinator, this role provides highly efficient, commercially focused customer service for both internal and external customers, including order acceptance; transportation booking/scheduling; shipment documentation provision and invoice processing, in line with customer and business requirements.

Principal Accountabilities

With minimal supervision and moderate decision-making, you will:

• Ensure that excellent levels of customer satisfaction are delivered to our customers through the delivery of defined service standards and build strong relationships with customers through open and interactive communication.
• Responsible for adhering to defined order-to-cash processes for assigned customers to agreed delivery performance and cost targets; this includes order acceptance; transportation booking/scheduling; shipment documentation provision and invoice processing, in line with customer requirements.
• Provide timely responses to customer requests and enquiries, for example order status requests, order amendments, transportation delays etc.
• Pro-actively monitor order status on a regular basis, resolving problems with a potential customer impact e.g. credit blocks, supply issues.
• Liaise with supply chain and the commercial team to resolve significant deviations between order activity and the agreed customer forecast.
• Work with logistics providers to schedule transportation to support the agreed delivery dates to our customers, in conjunction with the site based distribution team.
• Provide defined KPIs and operational reports to include backlog, rollover, consignment, order book summary and sales forecast performance.
• Manage inventories in regional warehouses from purchase order creations, stock movements, intercompany invoicing and customer order management.
• Control customer-based Vendor Managed Inventory / Consignment / Silo stocks as to include monthly billing process and stock reconciliation.
• Responsible for the timely processing of corrective debit and credit notes in line with very stringent compliance procedures
• Responsible for completing month-end activities such as signing off consignment declarations and performing the system transactions.
• All duties are to be carried out at all times in compliance with all Venator Corporate EHS, SOX and business conduct policies and guidelines.
  
  

Qualifications You Bring To The Table

• Highly organized and extremely detail oriented
• Ability to demonstrate lateral thinking
• Good Communication skills both written and oral
• Proven numerical and analytical skills
• Ability to demonstrate own initiative
• Computer literate
• Ability to effectively prioritize activities
• Ability to negotiate, persuade and influence
• Knowledge of international shipping and logistics operations (nice to have)
• Experience in business administration or international trade as it relates to the order-to-cash process (nice to have)
• Proven professional approach to dealing with high profile accounts (nice to have)
• Telephone based customer service experience (nice to have)
• A good understanding of order to cash processes within an ERP environment (nice to have)
• Experience in export documentation and procedures (nice to have)
  
  

Be a part of our mission to achieve valuable results, build teams, and contribute to a common vision. If you're ready to elevate your career in Customer Service, apply today and let's make a positive impact together! Join us and be a part of something extraordinary. Apply now!