Office Admin

🗂️ Keep the Flow Going - Join UnclogMe LLC as Our Office Administrator!

Position Title: Office Admin

Company Name: UnclogMe LLC

Pay Range: $25 - $30 per hour + Performance Bonuses

Location: Miami Beach, FL 33140 (On-site)

Industry: Grease Trap pumping and pipe unclogging

Job Overview

UnclogMe LLC is seeking a bilingual (English/Spanish) and experienced Office Administrator to keep our operations organized, compliant, and running efficiently. If you're someone who thrives in a fast-paced service-based environment, can juggle scheduling, customer support, billing, and compliance tasks with ease—and do it all with a positive attitude—we want you on our team!

Who We Are

UnclogMe LLC is Miami's go-to service provider for grease trap pumping and drain unclogging. We're growing rapidly and investing in both our field crews and our behind-the-scenes support team. Our office staff plays a critical role in managing service workflows, ensuring compliance, and helping us deliver top-tier service to commercial and residential clients.

Key Responsibilities

• General Office Administration:
• Manage day-to-day office operations and customer communications
• Respond to customer calls/emails about scheduling, billing, and new service inquiries
• Relay client concerns and project updates to the Technical Director
• Invoicing & Collections:
• Generate job-specific invoices upon completion
• Manage monthly billing for recurring clients
• Monitor unpaid invoices and proactively manage collections
• Serve as main contact for all invoicing-related questions
• Scheduling & Routing:
• Schedule jobs and optimize daily technician routes
• Communicate schedule changes or updates to clients
• Ensure calendar coordination across teams
• Procurement:
• Order office supplies, tools, and equipment as needed
• Coordinate with vendors and manage supply relationships
• Customer Management Software:
• Maintain accurate customer and service records in Jobber and Airtable
• Perform regular audits for data accuracy
• Documentation & Compliance:
• Collect and file dump sheets and service documentation from technicians
• Coordinate with regulatory agencies (e.g., DERM) for compliance
• Maintain DOT compliance records and be inspection-ready
• Employee & Technician Coordination:
• Track technician hours and assist with payroll preparation
• Manage new hire paperwork and HR documentation
• Meetings & Communication:
• Schedule and participate in regular team meetings
• Act as a communication bridge between field and office teams
• Procedure Documentation:
• Standardize admin tasks and create manuals for key office procedures
  

What You Bring

• 3+ years of administrative experience (preferably in a service industry)
• Strong communication skills in both English and Spanish
• Knowledge of invoicing, customer service, and scheduling systems
• Experience with Jobber and Airtable is a plus
• Detail-oriented, organized, and self-motivated
• High school diploma or GED required
• Ability to manage priorities in a dynamic work environment
• Willingness to occasionally handle after-hours communications
  
  

Benefits

• Competitive hourly pay + bonus opportunities
• Weekly pay cycle
• Paid time off (vacation, holidays, sick leave)
• Paid parental leave
• Performance bonuses
• Fuel card for any work-related travel
• Career growth opportunities and internal promotions
• Supportive, fast-growing team culture
  
  

Work Schedule

• Full-Time: Monday - Friday
• Regular office hours with occasional after-hours flexibility
  
  

Work Location:

• On-site at Miami Beach, FL 33140
• Must be able to reliably commute or relocate prior to starting
  
  

Equal Opportunity Statement

UnclogMe LLC is committed to creating an inclusive environment for all employees. We are an equal opportunity employer and welcome applicants from all backgrounds and walks of life.