Patient Advocate
Ridgeview Institute - Smyrna
Date: 13 hours ago
City: Smyrna, Georgia
Salary:
$18
-
$22
per hour
Contract type: Full time
JOIN OUR TEAM AS A PATIENT ADVOCATE!
Your Work Matters How will you make a difference?
The Patient Advocate assists the CEO, leadership, PI/Risk Director and medical staff in carrying out and implementing a comprehensive and integrated program.
Duties And Responsibilities
Your Work Matters How will you make a difference?
The Patient Advocate assists the CEO, leadership, PI/Risk Director and medical staff in carrying out and implementing a comprehensive and integrated program.
Duties And Responsibilities
- Assist in preparing, coordinating, and documenting Patient Satisfaction Surveys.
- Maintain a record of all completed reviews, evaluations, and process improvement team activities.
- Develop and implement the Patient Experience training programs and initiatives that support the organization’s mission.
- Undertake special projects to accelerate improvement in patient satisfaction and patient experience.
- Assist the CEO and Risk/PI Director with Joint Commission, CMS, OSHA, and state surveys.
- Assist the CEO and Risk/PI Director, who is responsible for the collection of data and submission of results for monitoring for The Joint Commission and IPF for CMS.
- Responsible for receiving and logging all official correspondence from all official and accrediting agencies.
- Prepare all reports, as assigned by the CEO, Risk/PI Director.
- Fulfill all of the functions of the Human Rights Officer.
- Follows the patient grievance process, ensuring the investigation of the grievance, ensuring appropriate actions are taken, documenting actions, and informing the patient/representatives of the results of the investigation and actions taken.
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