Assistant Operations Manager

Job Title: Assistant Operations Manager

Location: Oklahoma City, OK

Reports To: Operations Manager

FLSA Status: Non-Exempt

Division/Department: Human Resources

Note: Candidates selected for positions at the Oklahoma Department of Transportation may be required to complete a pre-employment background check and drug screening before beginning employment. Some positions may also require applicants to participate in a Physical Abilities Demonstration and be rated as capable of performing the essential functions of this job family.

Position Summary

The Assistant Operations Manager—Technical Support Solutions is responsible for planning, coordinating, and ensuring the delivery of technical support and IT infrastructure services by coordinating internally and externally with ODOT and OMES to ensure the successful operation of the Transportation Training Center. This position supports the technological needs of training programs, facility systems, and broadcast capabilities, with a focus on reliability, functionality, and user experience.

This position supports the Transportation Training Center Operations Manager in overseeing various aspects of the ODOT Transportation Training Center’s daily operations. The role ensures seamless execution of events, facility maintenance, operational improvements, and top-tier customer service

Will perform the duties of the Operations Manager in their absence.

Key Responsibilities

• End-User Support and Workstation Monitoring
• Provide technical support for all desktop computers, laptops, and mobile devices used by instructors, administrative staff, and trainees. Work with ODOT and OMES as needed to ensure a quality experience for guests of the training center.
• Coordinate with ODOT and OMES on configuring and troubleshooting operating systems, software applications, and peripheral devices.
• Assist with endpoint security by ensuring devices are compliant with agency IT policies and cybersecurity standards.
• Network and Server monitoring
• Monitor for outages and assist in maintaining local servers, data storage systems, and user access controls to support classroom and operational systems.
• Test and verify the functionality of LAN/WAN infrastructure components—including switches, routers, and wireless access points—and collaborate with ODOT and OMES to identify, report, and resolve outages or performance issues, to ensure the training center is fully prepared and properly equipped for scheduled activities.
• Coordinate network troubleshooting and upgrades with central IT or external providers as needed.
• Audio-Visual Systems and Classroom Technology
• Manage the setup, operation, and maintenance of classroom A/V systems, including projectors, monitors, microphones, speakers, and smart technology.
• Provide real-time technical assistance during instructor-led training to ensure seamless delivery.
• Schedule and perform routine testing and calibration of A/V equipment to maintain instructional quality.
• Broadcast and Multimedia Support
• Operate and maintain broadcast and streaming technology, including PTZ cameras, encoders, sound mixers, and control systems.
• Support the live streaming, recording, and post-production of training sessions and virtual events.
• Ensure reliable performance of hybrid training platforms such as Zoom, Teams, or other virtual classroom tools.
• Technology Integration and Facility Coordination
• Oversee the integration and functionality of IT and facility systems (e.g., access control, digital signage, lighting automation) as they relate to training operations.
• Collaborate with the Operations Manager to align technical infrastructure with instructional goals and facility needs.
• Inventory, Maintenance, and Lifecycle Management assistance
• Work with ODOT on maintaining an accurate inventory of all IT and A/V equipment, software licenses, and support contracts.
• Coordinate with ODOT on preventive maintenance scheduling for all technical equipment to minimize downtime.
• Assist ODOT in planning for the replacement and expansion of technology assets.
• Project Implementation and Vendor Coordination
• Support the planning, testing, and rollout of new technology systems and upgrades within the Training Center.
• Coordinate with external vendors and ODOT for installation, service, and support of technical systems and equipment.
• Documentation and Training Support
• Develop and maintain detailed documentation on system configurations, support procedures, and user guides.
• Provide training and support for staff and instructors on the effective use of classroom and broadcast technologies.
• LinkedIn Learning.
• Facility Management Support:
• Assist with the development and implementation of a preventive maintenance schedule for equipment, furnishings, and facilities; coordinate repairs and work with external vendors as needed.
• Work alongside the Operations Manager with the scheduling and booking process for meetings, conferences, and events; communicate with clients to coordinate logistics and resolve space and calendar conflicts.
• Assist with the development and oversight of the training center’s operational budget, including supply purchasing and processing payments.
  

Level Descriptor

This position represents the foundational level within the job family, where employees begin developing proficiency through structured assignments and guided oversight. Individuals in this role support the execution of departmental initiatives by contributing to project tasks, assisting in the collection and preliminary assessment of information systems requirements, and facilitating coordination of user needs related to training or technical support. The role emphasizes the development of technical competencies and operational knowledge of computer systems and organizational services, laying the groundwork for progression to more advanced responsibilities.

Minimum Qualifications

Bachelor’s degree in information technology, computer science, management information systems, or a closely related field or an equivalent combination of education and experience, substituting one year of experience in computer operations, production scheduling, network administration, the coordination of information system services, or closely related work for each year of the required education.

Knowledge, Skills, Abilities And Competencies

Includes a solid understanding of IT systems, end-user support, network infrastructure, and A/V technology used in training environments. This role requires strong technical troubleshooting skills, effective coordination with internal and external stakeholders, and the ability to manage and maintain facility and broadcast systems to ensure seamless operations. The individual must be adaptable, detail-oriented, and customer-focused, with strong communication skills and the ability to document procedures and train others. Competence in project coordination, preventive maintenance, and supporting hybrid learning platforms is essential, along with the capability to assume leadership responsibilities in the Operations Manager’s absence.