IT Support Specialist

Department: Corporate/Administrative

Location: Rockford, IL

Compensation: $60,000 - $75,000 / year

Description

Are you a trailblazer who thrives on turning ideas into reality? Ready to hit the road to success? Fehr Graham is a fast-growing Midwest engineering environmental firm looking for a motivated IT Support Specialist.

We are seeking a proactive and customer-focused IT Support Specialist to provide hands-on technical support to our employees across multiple office locations. This role will be a key part of our internal IT team—responsible for troubleshooting hardware and software issues, assisting with system maintenance, and supporting a wide range of end-user technology needs.

The ideal candidate is a self-starter with great communication skills, approachable, organized, and capable of handling multiple support requests while maintaining a positive attitude.

Go beyond the job description: Uncover life at Fehr Graham

What You'll Do

• Provide first-level technical support to employees in person, by phone, and through remote tools
• Diagnose and troubleshoot hardware, software, and network-related issues for desktops, laptops, printers, phones, and mobile devices
• Set up and configure new employee workstations, equipment, and user accounts
• Support IT-related onboarding and offboarding processes
• Maintain accurate inventory of IT equipment and track hardware/software usage
• Escalate more complex issues to senior IT staff or third-party vendors as needed
• Maintain documentation for common support procedures and FAQs
• Assist with routine system maintenance, updates, and patches
• Provide support for video conferencing systems, Microsoft 365 tools, and VPN access
• Travel to other office locations for hands-on support or equipment setup

What It Takes

• 4+ years of experience in an IT support or help desk role
• Strong knowledge of Windows OS, Microsoft 365, and networking concepts
• Familiarity with support ticketing systems and remote desktop tools
• Excellent troubleshooting and problem-solving abilities
• Strong interpersonal and communication skills with a service-oriented mindset
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Valid driver’s license and reliable transportation for occasional travel to regional offices
  

What’s in it for you?
We offer an exciting and engaging work environment where every day brings new challenges and opportunities. At Fehr Graham, we don’t just manage projects – we bring them to life! This position will put you in the driver’s seat to help drive technology operations within the firm. If you have a passion for transforming concepts into tangible achievements and hope to accelerate your career, we want you on our team.

Where you’ll work
The position is based in our Rockford, IL or East Peoria, IL offices. At Fehr Graham, we pride ourselves on delivering personalized attention and building trust with our clients. We believe in the power of skilled professionals who provide exceptional service. We also believe in work-life balance, and that includes injecting a healthy dose of fun into everything we do. It’s even part of our Core Values! We celebrate milestones and enjoy friendly team-building activities and office outings after work. A happy and engaged work team is a successful one. Each of our offices brings an environment filled with positive energy and enthusiasm. We encourage our teams to connect on multiple levels and support each other’s personal and professional growth.

What you’ll get
You’ll have plenty of opportunities to grow professionally at our progressive firm, which started in 1973. Our people-first organization is focused on giving our employees the opportunity for growth. In addition to a competitive salary, we also offer:

• Medical/dental/vision
• Life insurance
• Disability insurance
• 401K Retirement Plan
• Profit-sharing bonus plan
• Paid time off
• An awesome work environment.

Learn more about Fehr Graham’s people, culture and projects on our website.

Equal Opportunity Employer

Fehr Graham provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.