Order Entry & Customer Support Specialist

We are looking for a person to assist our busy Tooling department in processing web-based orders in a timely manner. Attention to detail is very important, watching for notes and reviewing all data.

Productivity, Inc is a distributor of Machine Tools, Tooling and Accessories, Industrial Supplies, Robotics, and Services that help organizations overcome production challenges, streamline their operations and increase profitability.

Why this job?

• $24.00-26.00/hr depending on relevant experience & qualifications
• Excellent Medical, Dental, Vision Insurance – Day 1 of Employment
• 401k with Match
• Generous Paid Time Off
• Full-time - 40 hours/week, Monday - Friday, 8 AM - 5 PM
  
  

Responsibilities

• Accurately enter and process all web orders daily across all branch offices.
• Assist in managing order automation software and oversee the smooth processing of automated orders.
• Ensure all customer notes and special shipping instructions are carefully reviewed and followed.
• Maintain and manage backorder reports to support timely order fulfillment.
• Provide support through the RedLine customer support phone queue and assist with web order inquiries and resolutions.
• Investigate and help resolve pricing, cost discrepancies, and open order issues.
• Assist with daily receiving of products and help resolve receiving discrepancies. Serve as the primary backup for warehouse operations as needed.
• Perform additional tasks and responsibilities as assigned to support the team and department goals.
  
  

Requirements

• 3 years of office/administrative experience. Tool Crib/Machine Shop experience/knowledge.
• Ability to quickly and efficiently organize, track and follow-up on numerous details and projects.
• Must possess strong attention to detail.
• Ability to interact professionally and tactfully with internal and external customers. Strong presentation skills.
• Ability to investigate through research and conversation and resolve problems or questions.
• Ability to work independently with minimal supervision.
• Strong computer knowledge.
  
  

Why our company?

For more than 50 years, our company has grown and evolved – always looking for the next best way to support our customers; by keeping up with new and changing products, technologies and services.

Productivity is known for impressive customer service and integrity within our industry. That reputation is only achieved by hiring the right people, treating them with respect, providing excellent customer service, and acting with integrity where our employees are concerned. We are a stable, established company, and we’ve been around for a long time! Over the years, we have continued to grow, learn, evolve, and expand, providing growth opportunities to our long-term employees.

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