Dishwasher

Twin Peaks Restaurants

Date: 14 hours ago
City: Youngstown, Ohio
Contract type: Full time
ROLE PURPOSE:

To provide Guests and Team Members with clean and sanitized utensils, plate ware, glassware, and equipment.

Key Responsibilities & Accountabilities

  • Provide Guests and Team Members with clean and sanitized utensils, plate ware, glassware, and equipment according to Ecosure standards
  • Ensure dishes and cookware are sanitized and available as needed
  • Maintain daily cleanliness and maintenance of dishes
  • Clean and sanitize service area and kitchen throughout shift
  • Complete assigned prep work and beautification
  • Trouble-shoot dishwasher machine
  • Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance, and take prompt corrective action when necessary or suggests alternative courses of action
  • Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve overall objectives
  • Maintain a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate
  • At all times provide a favorable image of TGI Fridays to promote its aims and objectives

Influences

KEY DECISIONS:

  • Guest Experience
  • Issues around cleanliness and sanitation

Measures Of Success

  • Ecosure results meet/exceed company standards
  • Consistently fulfill the Key Responsibilities and Accountabilities above
  • Guest satisfaction scores
  • Cleanliness and sanitation

Qualification Requirements

  • Must be able to perform multitask while maintaining required standards of operation
  • Must also be able to perform duties that ensure Guest safety and satisfaction
  • Must follow handling and sanitation procedures and use extreme caution with utensils, plate ware, glassware, and equipment
  • Must be able to frequently lift and carry up to 70 lbs., up to 20 times per shift, and place these items on high shelves and in walk-in freezers
  • Must be able to frequently bend and stoop
  • Must be able to work frequently in a hot and damp environment
  • Must be able to speak clearly to communicate orders to cooks and expediters
  • Must be able to hear cooks’ and W/Ws' requests in the midst of loud background noise
  • Must be able to stack, walk and move during an entire shift
  • Must be able to frequently immerse hands in hot water

Competencies

PASSION FOR THE GUEST – You actively contribute to fun, friendly, and engaging service.

  • Understand how the role impacts overall operations
  • Display a caring attitude towards all Team Members and Guests
  • Demonstrate a service attitude by providing support to those who are directly serving Guests
  • Handle special requests in a responsive and positive manner
  • Utilize customer feedback to provide a better Guest experience

COMMUNICATION – You keep the lines of communication positive, open, and productive.

  • Pay close attention to Guests' and coworkers’ special requests to ensure seamless service
  • Respond positively to conflict situations and work to find appropriate solutions
  • Keep interaction positive and productive; avoid conveying negativity
  • Share information with others to raise awareness of potential needs and changes
  • Listen carefully and attentively to others without judgment
  • Ask thoughtful questions to ensure proper understanding of messages being conveyed
  • Contribute to pre-shift meetings by providing relevant updates and asking appropriate questions

PASSION & INITIATIVE – You keep it fun and keep up with the pace.

  • Show Guests and Team Members that you are genuinely content in your role
  • Display passion, energy, and pride in doing the job
  • Work with a strong sense of urgency and drive; push for quick, yet accurate results
  • Focus on the way you approaches a task, not just the task's completion
  • Take independent action to improve existing systems
  • Enthusiastically promote the TGI Fridays brand and menu

RELIABILITY & ACCOUNTABILITY – You work hard and deliver quality results.

  • Arrive on time and ready to work in dress-code approved attire
  • Attend all required shift meetings and be prepared to participate and share any relevant information
  • Respond to complaints about dish cleanliness/food quality by owning the situation and solving problems quickly and with a productive attitude
  • Use good judgment and act with integrity in all dealings; demonstrate consistency in words and actions

FLEXIBILITY & STRESS TOLERANCE – You know that anything can and will happen and handle uncertainty in a calm, controlled manner.

  • Address daily challenges and obstacles with confidence and a positive attitude
  • Easily adjust to meet changing demands and new needs/requests
  • Prioritize effectively and multitask to ensure all tasks are completed by the end of the shift
  • Maintain an even-tempered demeanor even in stressful situations
  • Respond calmly to problems and controls emotions
  • Handle yourself in a professional manner at all times

TEAMWORK & COLLABORATION – Fuel an environment where everyone pitches in and gets along.

  • Recognize the importance of working together to accomplish goals
  • Actively promote cooperation, respect, and acceptance of all Team Members
  • Establish positive and supportive working relationships with all Team Members to maintain a productive atmosphere
  • Take on additional responsibilities to ensure proper coverage during rush times
  • Reach out to Team Members when necessary to ensure timely completion of all tasks
  • Take advantage of opportunities to set an example for new or inexperienced Team Members
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