Human Resources Coordinator

Home Instead

Date: 12 hours ago
City: Towson, Maryland
Salary: $55,000 - $65,000 per year
Contract type: Full time
Job Snapshot

Thomas Point Capital, LLC, d/b/a Home Instead

Full Time

Monday - Friday 8:30am-4:30pm

Salary: $55,000 to $65,000/yr.

Objective

The Human Resources Coordinator is responsible for department coordination over CAREGiverSM recruiting, hiring and training.

Primary Responsibilities

  • Reflect the core values of Thomas Point Capital, LLC (d.b.a. an independently owned and operated Home Instead franchise).
  • Manage outcomes of HR department activities and direct changes that will drive achievement of operational goals.
  • Answer each employment inquiry in a friendly, professional and knowledgeable manner.
  • Develop and implement new recruitment strategies online and within the community.
  • Schedule and conduct applicant interviews in an efficient and professional manner.
  • Schedule and conduct CAREGiver orientation and all training including training required to meet Home Instead Standards and additional optional training.
  • Schedule and conduct CAREGiver annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution
  • Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
  • Complete a regularly scheduled audit of HR processes to ensure compliance with all governing bodies; including Home Instead Standards and any state specific requirements.
  • Demonstrate open and effective communication with the franchise owner, general manager, colleagues, CAREGivers, clients and family members.
  • Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.

Secondary Responsibilities

  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
  • Maintain and establish strong relationships with neighboring franchise owners
  • Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team
  • Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead franchise office

Education/Experience Requirements

  • College degree preferred. Relevant work experience required.
  • Four to ten years of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license

Supervisory Responsibilities

  • This position will be responsible for overseeing all of the functions performed by the Human Resources department. Responsibilities include interviewing, hiring and training employees,orientations, planning, assigning and directing work; appraising performance, coaching employee’s performance; problem resolution and seeking positive outcomes

Knowledge, Skills And Abilities

  • Must have an understanding of and uphold the policies and procedures established by Thomas Point Capital, LLC (d.b.a. an independently owned and operated Home Instead franchise)
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
  • Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
  • Must have the ability to present a professional appearance and demeanor
  • Must have the ability to operate office equipment
  • Must have the ability to operate Home Instead technology
  • Must have computer skills and be proficient in Word and Excel
  • Must be able to work evenings or weekends as required
  • Must have knowledge of the senior-care industry
  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
  • Must be patient and congenial on the telephone
  • Must be able to perform duties in a professional office setting
  • Must be able to recruit high quality candidates
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