Manager, Quality Assurance

Description

Plans, coordinates, and directs quality assurance programs designed to ensure quality production of products consistent with established standards such as AS9100 / ISO 9001/ ISO1400. Develops, maintains, and enforces the company Quality Management System ensuring standardized processes and procedures are in place which support company strategic, customer, and regulatory requirements. Ensures process and product compliance through appropriate review and approval of work product. Oversees Inspectors, Technicians, and Engineers in the development application and maintenance of quality requirements and standards for development and manufacturing products. Gathers data, conducts analysis, and leads root cause analysis and corrective action activities.

This position has been identified as a key position with specific responsibilities, input, support, and alignment with Click Bond’s Quality & Environmental Management System (QEMS). The QEMS is the overall framework for the company’s policies and operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Formulates and maintains quality assurance objectives complementary to corporate policies and goals.
• Interpret and convey quality assurance philosophy to key personnel in organization.
• Performs quality engineering reviews of design and purchasing documentation for compliance with stated requirements, including review of vendor quality manuals and company quality records.
• Applies statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes.
• In concert with management decides whether to accept a product or continue business with a vendor based on a review by quality assurance engineers.
• Reviews all data obtained during all quality assurance activities to ensure consistency with company policies and procedures.
• Develops and validates new approaches to solve problems identified during quality assurance activities.
• Keeps management team abreast of significant issues or developments identified during quality assurance activities and actions being taken to improve conditions.
• Prepares and presents technical and program information to the management team.
• Directs technical and administrative workers engaged in quality assurance activities including but not limited to:
• Reviewing/approving Purchase order for materials.
• Receiving metal, reviewing certs, quality labels.
• Reviewing/approving customer Purchase orders.
• Programming tensile tester and software analysis.
• Management review meeting package requirements.
• Stamp agreement clarity.
• Supplier audits.
• Requisitions, Engineering change requests, NCR’s, CARS & Escapes management.
• Product validations.
• Safety meetings.
• Contacts for equipment, calibrations, etc.
• Internal audits.
• Manages the QEMS documentation and release structure.
• Maintains a working knowledge of government and industry quality assurance codes and standards.
• Ensures department’s compliance with the Environmental Management System (EMS) and ISO 14001 standards. This involves managing the corrective action system and the audit program to support compliance and promoting a culture of environmental responsibility across all levels of the organization.
• Plays an active role with quality management teams within the organization. Leads and Administers Internal Quality Audits in compliance with AS9100 and ISO14001.
• Designs and implements manufacturing and quality assurance training programs in order to further quality initiatives. Training projects will be delivered to both key manufacturing and quality personnel.
• Investigates and implements corrections as required and replies to customer complaints regarding quality issues.
• Report immediately all suspicious and hazardous conditions to a supervisor.
• Understand and observe all safety guidelines and assure quality and safety by complying with all appropriate Click Bond policies and procedures.
• Assist in maintaining clean, orderly, and hazard-free work areas.
• Able to work with minimal supervision, be a self-starter and be detail oriented.
• Other duties as may be assigned.
  
  

Qualifications

To perform this job successfully, an individual must be able to demonstrate the following competencies:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Capable at applying advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.
• Knowledgeable in applying mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient in interpreting an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to write and read English.
  
  
  

EDUCATION AND/OR EXPERIENCE:

• Bachelor's of Science degree (B.S.) from an accredited College or university is required.
• Minimum 8 years related experience and/or training in manufacturing quality required, aerospace experience preferred.
• Minimum five years supervisory experience.
  
  
  

SUPERVISORY RESPONSIBILITIES:

• Manages subordinates.
• Supervise multiple employees in the Quality Assurance Department.
• Responsible for the overall direction, coordination, and evaluation of these units.
• Include implementation and application of Click Bond policies and applicable Federal, State, and local laws.
• Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  
  
  

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work is primarily sedentary, although there may be occasionally walking, standing, bending, use hands to finger, handle, or feel, reach with hands and arms and carrying of items, such as paper or books, weighing less than 10 pounds.
• Specific vision abilities required by this job include close vision, and depth perception.
• Regularly required to sit or stand for the length of shift, bend, and reach.
  
  
  

PERSONAL PROTECTIVE EQUIPMENT:

• Work is primarily performed in a standard office environment. If in manufacturing areas, requires protective eyewear and/or hearing protection.
  
  
  

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work primarily performed in a standard office environment.
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts.
• Occasionally exposed to fumes or airborne particles, toxic, or caustic chemicals.
• Noise level in the work environment is usually moderate.
• Work requires the observance of fire regulations and safe work practices.
  
  
  

CLICK BOND WAY – KEY ATTRIBUTES:

• Communicates respectfully to all team members, vendors, and visitors.
• Models a positive attitude.
• Actively listens to others and supports the team environment.
• Asks questions and learns from mistakes.
• Executes tasks with minimal errors in a timely and efficient manner.
• Attendance is consistent and meets or exceeds company standards.
  
  
  

Click Bond is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information or any other protected classification.

Click Bond complies with federal and state disability laws. Click Bond will provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact People Operations at 775.885.8000 or email: careers@click