Quality Assurance Analyst II

Job Type

Full-time

Description

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is seeking a Quality Assurance Analyst II to join our team!

The individual in this role will have the opportunity to support the implementation, testing, and validation of deployments.

What are the responsibilities and opportunities of this role?

• Collaborates with product team to test and deploy application modifications of mixed impact and risk based on collaboratively defined requirements.
• Participates in work refinement and estimation processes with product team.
• Prepares and executes manual testing on all new and modified code per team / product / organization standards.
• Works with product and change control teams to ensure quality deliverables that provide customer value.
• Creates and maintains documentation that the product team or company has defined as important (e.g., support processes, team processes, system documentation, decisions / discussions).
• Ensures timely delivery of projects and tasks, communicating delays and roadblocks with team and leadership, as needed.
• Flexes to non-core responsibilities as needed to ensure timely work delivery to the customer (e.g., analysis, production support, deployment, meeting facilitation).
• Creates, designs, executes, and supports the maintenance of manual tests in all stages of application testing.
• Understands and identifies inclusion of testability during design and development phases.
• Identifies test cases as candidates for automation.
• Solicits and performs test review per team / product / organization standards.
• Identifies opportunities for process improvement and shares during process improvement conversations at product team level.
• Identifies defect-prone areas in product and designs and provides test coverage.
• Actively participates in test defect resolution process; provides defect descriptions, documentation, and recommendations for resolution.
• Participates in troubleshooting, resolution, and communication of urgent production issues.
• Identifies opportunities to improve application and business process efficiency / effectiveness.
• Understands product team level development best practices, standards, policies, and possible implications on work activities.
• Utilizes intermediate-level knowledge, experience, and available resources to find a wide range of solutions.
• Understands relationships between problem components.
• Contributes to resolving problems and / or process improvement at the product team level.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Performs special projects and other duties as assigned.
  
  
  

Requirements

What are the must-have qualifications for a candidate?

• Good mathematical, analytical, and problem-solving skills.
• Ability to work independently and carry out assignments to completion.
• Strong attention to detail and quality.
• Basic understanding of test metrics and the tools to measure them with ability to provide test execution metrics.
• Ability to present information to product team.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Knowledge in required computer languages and code versioning software.
• Ability to read automated test results without support.
• Ability to read Jenkins job results.
• Knowledge in multiple tools and frameworks.
• Relevant education / training (e.g., bachelor’s degree, associate degree, bootcamp certificate); experience in lieu of education acceptable.
  
  
  

What will our ideal candidate have?

• Demonstrated intermediate organizational and prioritization skills.
• Ability to accomplish multiple priorities of low to average impact and risk within specified timeframe.
• Proven ability to collaborate effectively with all product team members.
• Demonstrated basic knowledge and application of relevant Agile testing methodologies at product team level.
• Demonstrated ability to consistently communicate clearly and effectively both verbally and in writing with technical and non-technical audiences and with organizational peers in any role.
• Property-and-casualty insurance industry experience / education.
  
  
  

Compensation Overview

The targeted hiring range for this role is $73,080 - $89,320, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Culture and Total Rewards

Western National has long been known as “The Relationship Company” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities
  
  
  

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary Description

$73,080 - $89,320