Data Engineering Support Engineer

Company Overview

Aspirion is a leader in revenue cycle services, specializing in resolving complex claims and securing reimbursements for healthcare providers. With a tech-forward, results-driven culture, we empower our teammates to innovate and excel. By joining Aspirion, you'll contribute to impactful programs that leverage emerging technologies, including AI and cloud platforms. We offer a flexible, supportive work environment, comprehensive benefits, and a mission that truly makes a difference in healthcare.

Introductory Summary

Aspirion is seeking a Data Engineering Support Engineer to serve as the frontline technical resource supporting users of our proprietary healthcare software solutions. The ideal candidate brings a blend of technical troubleshooting skills, healthcare systems knowledge, and excellent communication abilities. Experience with Revenue Cycle Management (RCM) systems or healthcare information workflows is highly desired.

You will diagnose and resolve operations reported issues, relay technical feedback to engineering, and manage internal support workflows and dashboards to ensure visibility across stakeholders.

Key Responsibilities

• Serve as the primary point of contact for software-related support inquiries, triaging and resolving issues efficiently through tickets, chat, and calls.
• Provide timely and professional responses to end users regarding platform functionality, workflows, and technical behavior.
• Collaborate with engineering teams to escalate and clarify more complex issues, offering detailed documentation and analysis to aid resolution.
• Maintain and manage internal ticketing systems, support dashboards, and visibility tools to ensure smooth information flow across teams.
• Build, maintain, and distribute technical documentation, knowledge base articles, and FAQs for internal and external use.
• Assist with software onboarding for new users by providing technical training and walkthroughs where needed.
• Identify patterns in support requests that may point to product issues or gaps in user training, and proactively suggest improvements.
• Ensure support processes meet service level expectations and align with compliance and data privacy standards, including HIPAA where applicable.
  
  

Required Skills & Qualifications

• 1-3 years of experience in business systems support, or a technical support role, preferably in a healthcare software or RCM environment.
• Working knowledge of healthcare data systems, billing workflows, or claims management software is a strong plus.
• Solid technical troubleshooting skills in a software/SaaS environment.
• Familiarity with support tools such as Azure DevOps, Jira, or similar is a plus.
• Basic understanding of database queries (e.g., SQL) and the ability to read application logs is a plus. Actual SQL experience is a plus.
• Excellent communication and customer service skills, with an ability to translate technical details for non-technical users.
• Strong organizational skills with experience managing information flow, ticket queues, and reporting dashboards.
• Understanding of HIPAA and data security best practices in a healthcare technology setting.
  
  

Educational Background

• Associate’s or Bachelor’s degree in Information Systems, Computer Science, other IT degree or a related field preferred.
  
  

Why Join Aspirion

At Aspirion, we empower hospitals and healthcare providers by solving complex reimbursement challenges through technology and expertise. As part of our team, you’ll benefit from:

• A mission-driven, collaborative culture.
• The opportunity to work with industry-leading tools and systems in healthcare tech.
• Career growth and development within a supportive engineering and support organization.
• Competitive compensation, full benefits, and remote flexibility.
  
  

The US base pay is determined by a number of factors including, but not limited to, job-related skills, experience, education, training, licensure or certifications obtained. Market, location and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates may be eligible to receive a bonus tied to achieved results.

At Aspirion we invest in our employees by offering unlimited opportunities for advancement, a full benefits package, including health, dental, vision and life insurance upon hire, matching 401k, competitive salaries, and incentive programs.

AAP/EEO Statement

Equal Opportunity Employer/Drug-Free Workplace: Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to.

Please note that this position is contingent upon the successful completion of a pre-employment drug screening and background check. These steps are part of our standard hiring process to ensure a safe and compliant workplace.