Desktop & IT Support Technician - 2nd Shift Weekends

We Offer:

• Competitive compensation
• A full benefits suite including Medical/Dental & Vision plans
• 401k with company match
• A supportive and growth-oriented culture
  
  

This is an exciting opportunity to join our growing IT department! This role will support hardware needs on the 2nd shift for our manufacturing plant in Stratford, CT. This position will work Saturdays & Sundays from 3PM-12AM.

Essential Functions:

• Support development and implementation of new computer projects and new hardware installations
• Assist in developing long-term strategies and capacity planning for meeting future hardwareneeds
• Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions
• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment
• Where required, administer and resolve issues with associated end-user workstation network software products
• If necessary, liaise with third-party support and PC equipment vendors
• Receive and respond to incoming calls and/or Jira / QC Tickets regarding desktop / equipment problems
• Conduct continuous monitoring of internal equipment responsible for the creation/ processing/ handling of client work
• Perform preventative maintenance on equipment responsible for job processing
• Maintain and update backup systems for job processing, database administration and both on-site and offsite equipment replication
• Become proficient in supporting high tech HP roll fed presses, printers, and other production equipment
• Manage third party camera systems including user admin and monitoring storage
• Maintain internal Quality Control systems (Web system for 40 devices)
• Maintain and work with software support for internal production systems
  
  

Education & Experience Required:

• Associatesdegree or higher required. Computer science or related fieldpreferred
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus
• 2+ years of IT/Desktop supportexperience required
  
  

Skills Required:

• Problem-solving and critical-thinking skills
• Knowledge of computer software, operating systems, hardware and networking
• Verbal and written communication skills
• Able to work in a team as well as independently
• Working technical knowledge of current protocols, operating systems, and standards
• Hands-on hardware troubleshooting experience
  
  

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