PBV (Project Based Voucher) Program Technician

Job Details

Description

Envolve Client Services Group owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to be.

Envolve offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We, the Envolve team are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company. We are currently searching for a Project Based Voucher Program Technician to work at Salazar located in El Paso, TX.

Essential Duties And Responsibilities

• Greets customers warmly, ascertain their needs, and guide them to receive desired service.
• Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction; following up to ensure resolution.
• Documents client interactions in data management system.
• Calculates applicant and tenant portion of rental payment with high degree of accuracy and ensures that the calculations are in compliance with the Housing Authority’s policies and procedures, as well as federal regulations.
• Ensures that the Housing Assistance Payment (HAP) portion is calculated accurately and in compliance with the Agency’s policies and procedures, as well as federal regulations.
• Conducts briefing sessions to prospective applicants and participants.
• Submits HUD Form 50058, as well as any other necessary documentation, to the HUD reporting system.
• Issues participant requests for lease approval, prepares contract file and ensures all necessary forms are completed.
• Ensures that applicant files are up-to-date at all times.
• Ensures an executed Housing Assistance Payments (HAP) contract and copy of the executed lease have been obtained, as well as any other necessary documentation, and are in the participant’s file.
• Enters updated information for assigned waitlist interviews, as well as all other pertinent information, into HOME’s internal database portal in an accurate and timely manner.
• Ensures all phases of the eligibility and admission cycles are accurate and complete.
• Conducts accurate and timely annual reviews of participants’ family income and make-up of household members in order to determine continued eligibility and benefit level.
• Conducts eligibility reviews for reported changes by applicant or participant and makes the necessary changes.
• Interviews participants to obtain and verify all sources of income in order to determine eligibility and financial responsibility of participants and makes necessary adjustments.
• Issues participant requests for lease approvals, prepares contract files and completes all necessary forms.
• Prepares clear and concise narrative and statistical reports.
• Prepares files for initiation of termination of assistance, as it applies to the PBV Program.
• Answers participant and owner/landlord inquiries in a timely manner and responds appropriately.
• Serves as a liaison between participants and owner/landlord and assists in bringing resolution for any issues that may arise between both parties.
• Compiles and tracks data to monitor special programs, including non-routine activities not conducted with regular vouchers.
• Performs clerical duties such as answering telephones, general typing, filing, scanning, faxing, mailings, correspondence, and general office housekeeping.
• Responsible for performing other related duties as assigned.
  
  

Education And Work Experience Requirements

• High School Diploma
• Customer Service experience preferred
• Bilingual (Spanish/English), spoken and written is preferred
• Certification in PBV Eligibility, Occupancy and Rent Calculations must be obtained within twelve months from date of hire.
• Previous experience with and knowledge of principles, practices and techniques of public housing management or multi-family and basic bookkeeping practices is highly desired.
  
  

Specific Job Knowledge, Skill And Ability

• Must have customer orientation and ability to adapt/respond to different types of characters.
• Must have excellent communication skills (verbal and written) and have the ability to communicate with customers and resolve complaints via phone, email, mail, or text.
• Must be able to work a flexible schedule, including evenings and weekends, based on business demand.
• Must be knowledgeable in Microsoft Office Suite (Word, Excel, and Outlook).
• Must be able to maintain professionalism under pressure related to multiple demands, high work volume and fast-paced environment.
• Must have the ability to interpret and consistently apply Agency and HUD established rules, policies, procedures, and regulations within the mandated or assigned deadline.
• Must have the ability to accurately and consistently perform basic arithmetic computations.
• Must have strong organizational, interpersonal, initiative, and good judgment.
• Must have the ability to evaluate data and maintain records in an organized manner.
• Must have the ability to analyze, review, and complete reports within specific deadlines.
• Must have the ability to prioritize and organize assigned tasks to achieve optimal use of time and meet deadlines.
  
  

Rate: $16.00

Benefits

• Competitive salaries and bonuses
• Medical
• Dental
• Vision
• 401(k) plan with employer match
• Short term disability
• Long term disability
• Life/AD&D
• Paid Time Off
• 11 paid holidays
• Employee Assistance Program
• Career advancement opportunities
• Training and Development
  
  

EOE Minorities/Female/Disabled/Veterans

Background Screening and Drug Test Required.