Collector III (contract)

This is the pay range that the employer reasonably expects to pay for this position $22.10/hour - $24.60/hour

Optional Benefits: Medical, Dental, Vision, 401K

Job Title: Credit Specialist

Location: Naperville, IL - Hybrid

Employment Type: Contract

Job Summary

Nalco – an Ecolab Company

We are seeking a highly motivated and professional Credit Specialist to join the Nalco finance team. This role is responsible for conducting proactive outreach to customers and internal sales partners to resolve past-due account balances. The ideal candidate will have exceptional phone communication skills, strong organizational abilities, and a customer service mindset to navigate complex collection issues.

Key Responsibilities

• Conduct collection outreach to Nalco’s customer base, including Accounts Payable departments, Buyers, Accounting Managers, and Operations teams, to determine reasons for non-payment. Communication will occur via phone and email.
• Initiate internal outreach to Nalco’s Sales organization to inform and collaborate on account resolution, using both phone and email channels.
• Process monthly batch credit card charges for customer invoices (approximately 1–2 days per month).
• Assist with escalation processes including final demand notifications and communication for third-party collections or dispute resolution.
  
  

Required Qualifications

• High school diploma or GED
• Ability to professionally interact with all levels of customer and internal personnel regarding past-due balances
• Proficient in Microsoft Excel for data management and worksheet creation
• Effective time management skills with the ability to meet daily, weekly, and monthly outreach goals
• Self-motivated and organized to handle a high volume of collection activities
• Calm and professional demeanor when resolving difficult customer issues
  
  

Preferred Qualifications

• Experience with SAP or similar ERP systems
• Familiarity with GetPaid collection software
• Background in construction collections or lien waiver processes
• College degree preferred