Area Front Office Manager
Dreamscape Hospitality
Date: 14 hours ago
City: New Orleans, Louisiana
Contract type: Full time
Description
Job Title: Area Front Office Manager – Muti-Property
Reports to: Area General Manager / Hotel Manager
FLSA: Exempt Properties Covered: The Blackbird Hotel, The Garden District Hotel, and The White Heron Hotel New Orleans---
Position Summary
The Area Front Office Manager is responsible for the overall leadership and daily operations of the front office departments across three small boutique hotels. This role ensures high-quality guest service, drives revenue through front desk performance, and maintains brand standards across all properties. The position supports the strategic direction and operational efficiency of front desk, guest services, concierge, bell desk, and night audit teams.
Key Responsibilities
Front Office Operations:
Competitive salary, commensurate with experience.
This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
Dreamscape Hospitality is an at-will employer. This document does not constitute a contract of employment, and nothing contained in this job description issued by Dreamscape Hospitality is intended to create a contract of employment or guarantee employment. is a guideline and does not constitute a written or implied employment contract.
Job Title: Area Front Office Manager – Muti-Property
Reports to: Area General Manager / Hotel Manager
FLSA: Exempt Properties Covered: The Blackbird Hotel, The Garden District Hotel, and The White Heron Hotel New Orleans---
Position Summary
The Area Front Office Manager is responsible for the overall leadership and daily operations of the front office departments across three small boutique hotels. This role ensures high-quality guest service, drives revenue through front desk performance, and maintains brand standards across all properties. The position supports the strategic direction and operational efficiency of front desk, guest services, concierge, bell desk, and night audit teams.
Key Responsibilities
Front Office Operations:
- Oversee and standardize front office procedures and guest service delivery across the hotels.
- Ensure smooth check-in/check-out processes, reservations handling, and billing accuracy.
- Monitor front desk systems and ensure accuracy in guest profiles, folios, and financial reporting.
- Collaborate with housekeeping and other departments to optimize room readiness and guest satisfaction.
- Supervise, train, and support supervisors / leads (if applicable), and front desk agents at all locations.
- Create and manage staffing schedules to ensure appropriate coverage and labor efficiency.
- Develop performance goals and conduct evaluations for team members.
- Foster a culture of service excellence, teamwork, and continuous improvement.
- Monitor guest satisfaction scores, reviews, and feedback across both properties.
- Proactively resolve guest issues and complaints, escalating when necessary.
- Implement service recovery strategies and ensure follow-up for VIPs and loyal guests.
- Champion guest engagement initiatives.
- Ensure adherence to revenue management practices and upselling programs.
- Assist with budgeting, forecasting, and payroll control for the front office departments.
- Track and analyze key performance indicators (KPIs), including average rate, occupancy, and upsell conversion.
- Oversee front office systems (e.g., PMS, key systems, reporting tools) and ensure training and compliance.
- Ensure compliance with brand standards, safety policies, and security procedures.
- Coordinate night audit processes and reporting across hotels.
- Serve as the communication bridge between the properties and regional leadership.
- Participate in leadership meetings, presenting front office performance and initiatives.
- Coordinate shared resources, policies, and best practices between the hotels.
- 5+ years of front office experience in the hotel industry, with at least 2 years in a leadership role.
- Prior experience overseeing multi-property operations is highly desirable.
- Prior experience in luxury / boutique hotels is highly desirable.
- Proficiency in property management systems (e.g., MEWS, Opera, OnQ, or similar).
- Strong communication, leadership, and organizational skills.
- Availability to work flexible hours, including weekends and holidays.
- Bachelor’s degree in hospitality management or related field preferred.
- Leadership & People Development
- Guest Service Excellence
- Operational Coordination
- Analytical Thinking
- Conflict Resolution
- Brand and Systems Compliance
Competitive salary, commensurate with experience.
This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
Dreamscape Hospitality is an at-will employer. This document does not constitute a contract of employment, and nothing contained in this job description issued by Dreamscape Hospitality is intended to create a contract of employment or guarantee employment. is a guideline and does not constitute a written or implied employment contract.
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