Branch Manager

Are you ready to take ownership of a busy retail environment and lead a team to success? We're looking for a hands-on, commercially minded Branch Manager to drive performance, develop people, and ensure our customers enjoy a first-class experience every time they visit.

What You’ll Be Doing

• Create an inviting, well-presented showroom that showcases our full range of products and services.
• Build strong relationships with customers, handling queries and resolving issues with confidence and care.
• Oversee all cash handling and ensure accuracy in all financial transactions.
• Recruit, develop, and retain a high-performing team—providing effective inductions, training, and ongoing coaching.
• Set clear objectives for your team and lead regular meetings to keep them informed and engaged.
• Manage performance, attendance, and development needs, ensuring everyone is supported and accountable.
• Collaborate with the Senior Branch Manager, Regional Manager and Retail Commercial Director, sharing key insights and reports.
• Champion health & safety and compliance standards across the branch.
• Represent the branch at events, supplier open days, and trade shows.
• Maintain the security and overall operational integrity of the branch.
  
  

Driving Sales & Performance

• Take the lead on stock control—receiving, selling, and delivering products efficiently.
• Drive sales growth and improve profit margins while keeping costs under control.
• Oversee stock checks and manage excess stock with smart, targeted sales activities.
• Focus on product range optimisation—ensuring we’re stocking the right items for our customers.
• Build great relationships with key clients, understanding and supporting their business needs.
• Be fully accountable for the branch’s financial performance—reporting on sales, gross margin, stock, and staff costs with clear analysis and actionable insights.
  
  

What You’ll Bring

• A strong background in branch or showroom management, ideally within a retail or trade environment.
• Commercial awareness and the ability to drive results through people and process.
• Excellent communication and leadership skills, with a passion for developing others.
• A proactive mindset with confidence in making decisions and solving problems.
• A willingness to travel to our Inverness Head Office for occasional meetings or training.
  
  

What We Offer

• A competitive salary
• Discretionary annual bonus
• Company pension & Death in Service benefit
• Cycle to Work scheme and staff discount
• Holiday allowance that increases with service